Job Description

Performs various administrative and clerical duties related to consistently processing and maintaining legal court records including customer service, courtroom, and cashiering duties for several court types.

STARTING SALARY: $20.40 hourly/ $42,432.00 annually

CORE COMPETENCIES

• Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service

• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional, and ethical behaviors that establish trust throughout the organization and with the public we serve

• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations

• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals

JOB SPECIFIC COMPETENCIES

• Knowledgeofgeneralofficepolicies,proceduresandpractices.
• KnowledgeofEnglishgrammarandspelling,andarithmetic.
• Knowledge of the court system, legal terminology, and organizational skills, as well as theability to perform a variety of administrative duties.
• Knowledgeofcounterfeitbilldetectionprocedures.
• Ability to demonstrate proficiency at interpreting statutes, rules, Administrative Orders, and requirements related to several court types.
• Abilitytoworkunderstressfulconditionsincludingcontactwithindividualsinvolvedinemotional and traumatic situations.
• Abilitytoworkunderpressurewithspecifictimelinesandmandatedstateand/oragency standards.
• Abilitytoworkindependentlyintheabsenceof supervision.
• Abilitytoexerciseahighdegreeofjudgment,tact,anddiplomacy.
• Abilitytousevariouscomputersystems,software,andoffice equipment.
• Abilitytoexerciseexcellentcommunicationskills,bothorallyandwritten
• Abilitytoperformaccuratecomputationsandverificationsofdata.
• Abilitytohandlerestricted,sensitive,andconfidentialinformation.
• Abilitytosupportthedepartments/agency’sgoalsandvisions.
• Abilitytotolerateexposure totestimonyand evidence, suchasphotographsof crime scenes and victims; evidence may include syringes, drugs, weapons, blood and unpleasant odors.
• Ability to work prolonged hours when required.
• Ability to establish and maintain effective working relations with government officials, other employees, and the public.

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

• Initiates, processes, and maintains a complete and accurate record, using the case management system and established division procedures; maintaining confidentiality of information learned or acquired as part of position.

• Provide courteous and efficient service to all in person, email and phone customers; is approachable, helpful and personable; and answers questions knowledgeably and with patience.

• Learnsand gainsproficiencywith and adheres to statutes, rules, Administrative Orders, and requirements.

• Participatesincrosstraininginitiativestoacquireknowledgeandskillsetstosupport efficient functioning of multiple court types.

• Responsible for training co-workers.

• Enter and processcourt dockets, financials, and judgments.

• Administers oaths, process orders, and perform other duties as required for adherence to court procedures for multiple court types.

• Acts as cashier in multiple systems and processes payments including cash, money orders, credit cards, checks such as personal, business, or government checks less than 50% of the time.

• Performsdailyreconciliation.
• Audits and performsqualitycontrolofcourt records.
• Receive, review, and process incoming documents for conformity with appropriate rules, practices, and court requirements.
• Process new cases and subsequent pleadings. Reviews for proper statutory requirements and financials.
• Process warrants, summons, subpoenas, and driver’s license suspensions according to procedure/instruction.
• Performsdataentry, advanced researchandredactionofcourtrecordsforprolongedperiods.
• Develop standard operating procedures to improve quality of service, productivity and efficiency.
• Researches, collects, organizes and evaluates information to produce a work product thatprovides consistent results.
• Tracks and maintainsrecordsandassistsinthepreparationofstatistical andotherdepartmental reports.
• Participates in projects when assigned by leadership.
• May be required to work overtime, weekends and holidays depending on responsibilities and staffing needs.

Performs other related duties as required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

GraduationfromHighSchooloraGEDCertificateandone(1)yearofexperienceinthe processing, preparing or reviewing of any type of legal document and one (1) year of cashiering or customer service experience.

CERTIFICATION, LICENSE AND SPECIAL REQUIREMENTS

None.

PHYSICAL DEMANDS

The work is sedentary and requires exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects; may also require manual dexterity, hearing, reaching, repetitive motion, speaking, talking, and visual acuity.

WORK ENVIRONMENT

Work is performed in a dynamic environment that requires sensitivity and responsiveness to changes that include goals, priorities, and needs of the organization and position. This position is fully on-site and requires regular presence in the office.

JOB CLASS

Classified - An employee who is appointed to a full-time classified position (including reduced hour position) and not identified as an unclassified employee. Classified employees obtain appeal rights upon successful completion of their initial probation

CAREER PATH

• Court Operations Specialist II
• Court Operations Specialist III
• Court Operations Specialist IV
• Manager
• Director

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.