Job Description

Hennepin County District Court invites qualified applicants for a Court Operations Specialist position on the Criminal Downtown team. This is a diverse, professional environment that promotes equity for all court staff and court customers. Court Operations Specialists perform advanced court operations work including training, quality assurance, compliance, report analysis, and complex case processing under limited supervision from their supervisor. This work entails a considerable amount of data entry and customer service. The Court Operations Specialist serves as the subject matter expert and point of contact for staff with regards to policies, procedures, report management, and financial case processing. A successful candidate for this position will be able to exercise independent judgment in a fast-paced environment and effectively manage competing demands.

Example of Duties

• Serve as subject matter expert for other team members, using advanced knowledge of criminal court policies and procedures to answer questions, address complex or unique case processing situations, and solve problems.
• Develop and administer training to both new and current staff on procedures and process changes; spot check employee work to ensure understanding.
• Analyze reports and statistics to review staff performance and consult with lead workers and supervisors on identified issues/trends.
• Performs advanced court operations work including case processing and updating, training, report analysis, and working through complex and unique situations.
• Maintains knowledge of court policies, processes, and procedures. Reviews and provides feedback to leadworkers on any changes that are needed based on expertise.

Typical Qualifications

Minimum Qualifications

• High school diploma or equivalent
• Two (2) years of experience as a Court Operations Associate or equivalent experience (for example: Court Clerk, Legal Assistant, Medical Billing Specialist, Administrative Assistant)

Minimum Knowledge, Skills, and Abilities

• Ability to train both new and current staff on procedures, adapting technical and procedural training to various learning styles when appropriate.
• Ability to take direction well and maintain a professional and positive attitude through challenging circumstances.
• Self-directed and motivated with demonstrated leadership skills, and the ability to independently make decisions based on applicable regulations.
• Ability to establish and maintain positive, effective working relationships while providing guidance and motivation for others.
• Proficiency in Microsoft Office Suite and ability to learn other job-related software.
• Ability to communicate effectively in writing and verbally with customers and justice partners from diverse backgrounds.
• Ability to prioritize assignments, adapt to change, and work well under pressure in a high-performance environment, while maintaining strong attention to detail and accuracy.

Preferred Qualifications

• Extensive knowledge and understanding of current Hennepin County District Court Criminal Division policies and procedures.
• Experience providing technical and criminal-related procedural training and developing training materials in a clear, concise manner.
• Experience reviewing work of others for accuracy and providing feedback for corrective action.
• Experience serving as a mentor, peer trainer, or subject matter expert for colleagues, demonstrating a commitment to fostering team growth and knowledge sharing.

Supplemental Information

Logistics

The Criminal Downtown teams are located in downtown Minneapolis:

• Public Safety Facility: 401 South 4th Street, Suite 134 (first floor)
• Hennepin County Government Center: 300 South 6th Street, C-1153 (eleventh floor)

This position is primarily located at the Public Safety Facility. Staff are working primarily onsite with potential for occasional remote work, depending on business needs. The core hours for this position are 8:00 a.m.-4:30 p.m., Monday-Friday, but may vary depending on the assignment and operational needs.

Salary Range

The expected starting salary for external candidates is at least $25.50 per hour and may be higher, depending on qualifications. This position is non-exempt under the Fair Labor Standards Act and is eligible for State of Minnesota employee benefits.

Instructions for Applying

Complete and submit your online application with resume attached by September 25th, 2026, at 11:59pm. All employment offers are contingent upon satisfactory results of our background check processes.

This AFSCME-represented position is posted for bidding, internal, and external application simultaneously and will be filled in accordance with the AFSCME contract.

Please contact Human Resources with questions regarding this posting via email: 4th.human.resources@courts.state.mn.us; or phone: 612-540-6488.

Why Work for Us?

Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB.​ We celebrate and are committed to the principles of diversity and inclusion, and actively seek and value diversity in professional background and cultural characteristics. We are intentional and mindful about the organizational culture we are building, seeking broad-minded individuals with robust capabilities who value supporting one another’s growth. ​

Employee Benefits

The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that, we offer affordable yet competitive benefits to support you and your family’s wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, tuition reimbursement, and more. Learn more at Employee Benefits - Careers at the Minnesota Judicial Branch Careers. Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid.

Equal Employment Opportunity

​It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources at 4th.Human.Resources@courts.state.mn.us. ​ The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the​ policy of the Minnesota Judicial Branch that all decisions regarding​ recruitment, hiring, promotions, and other terms and conditions of​ employment be made without discrimination on the grounds of race, color,​ creed, religion, national origin, gender, marital status, status with regard​ to public assistance, membership or activity in a local human rights​ commission, disability, sexual orientation, or age. We value and encourage​ applicants from diverse backgrounds.​

Internal Applicants

If you are a current employee of the Minnesota Judicial Branch, please apply to open positions conveniently through your Oracle account by visiting Opportunity Marketplace - Browse Opportunities.