Job Description

Municipal Court of Atlanta

Court Operations Manager I

Posting Expires: August 6, 2026

Salary: Commensurate with experience

General Description and Classification Standards:

Manages a variety of functions associated with the effective operation of the Community Court Division, including diversion programming, case management services, competency evaluation coordination, homeless services, community outreach, and other specialty court initiatives. Supervises staff, directs program operations, develops policies and procedural guidelines, and provides training and guidance for employees. Oversees grant-funded programs, contractual service providers, and community partnerships while ensuring compliance with federal, state, and local regulations. Responsible for program planning, operational performance, data reporting, budget monitoring, and quality assurance. Provides exceptional customer service to court participants, judicial officers, stakeholders, community partners, and the public. Manages assigned program areas through subordinate staff. Develop operating plans and program objectives. Plans for the talent needs of the division and develop employees through coaching, performance management, and professional development.

Supervision Received:

Direction received is general and focuses more on long-term and short-term operating objectives, managerial effectiveness, and operating results. This level would be considered "middle" management.

Essential Duties and Responsibilities (These are typical responsibilities for this position and should not be construed as exclusive or all inclusive)

• Supervises professional staff including performance planning, coaching, evaluation, monitoring, and training.
• Handles complaints from defendants and customers to ensure the court is providing quality customer service.
• Directs the daily operations of Community Court programs, ensuring efficient service delivery and compliance with court policies and procedures.
• Oversee diversion and specialty court initiatives, including restorative justice, behavioral health services, homelessness initiatives, competency evaluation coordination, anger management, theft intervention, community service, and other rehabilitative programming.
• Administers federal, state, and local grant-funded programs, ensuring compliance with grant requirements, reporting deadlines, budgets, contracts, and performance measures.
• Monitors program expenditures and grant budgets to ensure appropriate stewardship of public funds.
• Develops, implements, and evaluates policies, procedures, and Standard Operating Procedures to improve operational efficiency and program effectiveness.
• Prepares monthly, quarterly, annual, and grant-required reports, including statistical analyses, performance measures, and outcome reporting.
• Analyze operational data to identify trends, measure program effectiveness, and recommend continuous process improvements.
• Oversee contractual relationships with service providers and community partners, ensuring compliance with contractual obligations and service expectations.
• Provides guidance to a varied group of Managers and Supervisors or may directly supervise a staff of professionals and team leaders engaged in an organization-wide or policy-advisory activity. Guidance is typically be general in nature and focused on objectives, end results, and policies.
• Coordinates and maintains collaborative relationships with judges, court staff, solicitors, city departments, behavioral health providers, nonprofit organizations, housing agencies, educational institutions, and other governmental and community stakeholders.
• Responds to and resolves complex participant, operational, and stakeholder concerns requiring management intervention.
• Oversees participant eligibility, program compliance, case management standards, and referral processes.
• Ensures compliance with grant regulations, court policies, confidentiality requirements, and established operating procedures.
• Develops new initiatives, strategic partnerships, and community-based programming designed to improve participant outcomes.
• Represents the Community Court Division at meetings, trainings, public events, and interagency collaborations.
• May perform other duties as assigned.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Knowledge Skills and Abilities(This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list):

• Knowledge of the principles, practices, and procedures of the court of limited jurisdiction, court operations management, and human resources management practices, policies, and procedures as necessary in the completion of daily responsibilities.
• Knowledge of applicable laws, ordinances, policies, standards, and regulations pertaining to the specific duties and responsibilities of the job.
• Leadership and motivational skills. Skill in identifying operating issues and developing long-term resolutions.
• Ability to use independent judgment and discretion in managing subordinates including the handling of emergency situations, determining and deciding upon procedures to be implemented, setting priorities, maintaining standards, and resolving problems.
• Ability to plan organization operations to accomplish goals.
• Ability to build relationships within organization and with external constituents/partners.

Minimum Qualifications:

Education and Experience - Bachelor’s degree in Public Administration, Accounting, Management, or related field. (Equivalent professional experience may be considered for substitution for the required degree on an exception basis.)

Three (3) years of related experience.

Licensures and Certifications - GCIC injury inquiry certification.

Fingerprinting required as a part of pre-employment onboarding. CJIS Security Policy v5-9-5.

Preferred Requirements

Master’s Degree in Public Administration, Accounting, Management, related field.

Work Environment:

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully.

Lifting Requirements:

Sedentary work Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.