Example of Duties

• Process a large number of payments such as cash bail, maintaining daily financial drawers

• Remain courteous and uphold high professional standards while assisting a high-volume of court customers daily. Customers may be in person at the counter or the Hearing Office, or communicating via phone or through electronic means

• Coordinate, communicate, and collaborate with team members to ensure daily work assignments and case processing are completed efficiently and accurately

• Schedule calendar hearings, continuances, and other matters

• Prepare and send out notices, orders, motions, and other documents requiring a detailed knowledge of applicable terminology, rules, and procedures

• Receive, enter, and process court papers, documents, and traffic citations into the court’s case processing system 

• Answer general questions and assist court customers and partners as they navigate through the criminal court process

Typical Qualifications

Minimum Education and Experience

• High school diploma or equivalent

• One (1) year of relevant job experience OR equivalent amount of post-high school education and experience totaling one year.

  • Examples of relevant job experience: customer service, administrative work, office, and clerical work.

Minimum Knowledge, Skills, and Abilities

• Ability to communicate effectively both verbally and in writing with internal and external customers

• Ability to de-escalate difficult customer interactions and work respectfully with people from diverse backgrounds, both as customers and coworkers

• Team oriented, with a positive attitude and the ability to establish and maintain respectful, effective relationships

• Reliable, with the ability to meet commitments and keep work projects on task with minimal supervision

• Ability to understand and follow oral and written instructions

• Ability to learn and retain new material and concepts; make independent judgments based on training, resources, and experience

• Demonstrates initiative and self-directed completion of work upon knowledge of expectations and goals

• Attention to detail and accuracy

• Ability to multi-task and work well under pressure in a high volume, fast-paced environment

• Ability to learn Microsoft Office Suite, Adobe Acrobat, and other job-related software

Preferred Qualifications

• Knowledge of legal and court systems

• Well-organized and analytical

• Ability to handle financial transactions at the public counter with customers

Supplemental Information

Logistics

The Violations Bureau is located on the Public Service Level of the Hennepin County Government Center in downtown Minneapolis at 300 South 6th Street, Court Towers, SK-0871. The hours for this position will be between 8:00 a.m. and 4:30 p.m., Monday-Friday; hours may vary depending on division needs. This position is currently working primarily onsite with potential for occasional remote work, depending on business needs.

Salary Range
The expected starting salary for external candidates is at least $23.50 per hour and may be higher, depending on qualifications. This position is non-exempt under the Fair Labor Standards Act and is eligible for State of Minnesota employee benefits 

Instructions for Applying