Job Description

BARBRI is the recognised global leader in legal ed-tech. BARBRI provides a suite of technology-driven products and solutions serving students, professionals, law schools and law firms throughout the legal lifecycle, empowering every step of the legal education journey.

As the Course Coordinator, you will be responsible for day-to-day course delivery across all BARBRI products and assessments. This will also include the results processing of all course assessments. The Course Coordinator will be a key member of Course Delivery and wider Operations Team and will establish a very close working relationship with the Student Service and Learning Teams to deliver excellent customer service in the relevant regions and to support revenue growth.

You will be a part of a talented Operations team and will maintain BARBRI’s relationships with external agents and partners. You will have a background in course administration and results processing, and experience in managing course logistics directly to international candidates or their employers seeking to enhance their professional qualifications and practice skills.

Priorities for the business

• Building Partnerships - Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, units, or organisations to help achieve business goals.

• Driving Execution – Translates strategic priorities into operational reality; Aligns communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results.

• Leading Change - Identifies and drives organisational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives; Effects new approaches to improve results by transforming processes, products and services.

Position Responsibilities

• Ensuring accurate information is delivered to all students and trainers in a timely manner.

• Assist with student scheduling. Acknowledge and process any student requests and amendments accordingly.

• Manage the online delivery of courses and take full responsibility for the tasks involved in these courses, including pre-course administration; course material update and production; marking process (student and trainer side); swift response to student & trainer queries; technical set up; hosting and resolving technical issues and queries during each session.

• Communicating with students and trainers via telephone and email enquiries for all course related queries.

• Ensuring systems and student resources are correct and up-to-date, this may involve manual data entry tasks. Systems include e-resource scheduler, D2L, Salesforce and Dynamics.

• Monitoring of course-related expenditure against budget and reviewing future course numbers to ensure profitable course delivery.

• Managing costs data within all required systems.

• Compiling data and responding to administrative requests from regulatory bodies.

• Production and distribution of course certificates and badges.

• Assist the Course Delivery Manager and the rest of the Operations Team in any additional SQE1 & SQE2 preparation work as required.

Generally

As a member of the global team, you will

• Act as a role model and ambassador for the Company to enhance BARBRI’s brand awareness and perception.

• Carry out a wide range of activities to ensure the success of the BARBRI global business;

• Attend and contribute to team meetings; and

• Track and report the project to your line manager.

Qualifications and experience

• Min. 2 years of experience in Customer Service or an administrative role

• Excellent attention to detail

• Ability to communicate at a professional level

• Ability to prioritise and plan work activities, using time efficiently and developing realistic action plans.

• Adapts easily to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

• Skilful problem solver

• Ability to respond to common queries or complaints from customers, faculty, or members of the legal community.

• Ability to work well in groups and across functions.

• Excellent written and verbal communication skills.