Job Description

Job Location: 110 S. REGENT STREET SUITE 500 - SALT LAKE CITY, UT 84111
Position Type: Full TimeCome join our team of passionate employees! This is a great opportunity to jumpstart your career! Do you want to make a difference with the work you do while being at a workplace that has won awards for being a top place to work in Utah for the past 6 years running. Come see why our employees love to work here!
This opportunity is eligible for our full offering of benefits that include health, dental, vision, legal, and pet insurance, PTO, company contributions to 401K and HSA accounts, tuition reimbursement, paid parental leave, and more!

Summary
Primarily responsible for coordinating, with their other team members, data entry and customer service aspects for 250 - 350 training classes per month worldwide.  As a member of the team, individuals will ensure that the upcoming classes, associated tasks, and correspondence are handled in a timely, professional, and accurate manner, from beginning to end. This role operates on a hybrid work model.
Principal Responsibilities:
- Develops and maintains communication in a cooperative and professional manner with all levels of internal and external contacts. Agency liaising as necessary.
- Assumes the responsibility to resolve client, customer and instructor questions and issues. Urgent issues are resolved quickly and effectively.
- Facilitates outbound calls to clients, attendees and instructors as needed to ensure course success.
- Course entry, advertisement, and follow up by partnering with Host Agencies and internal resources, to secure best dates and resources for each course.
- Course updates, including cancellations. When necessary, processes issuance of appropriate refunds or vouchers.
- Generates electronic class materials as needed. Enters class material shipping requests when necessary. Resolves issues of missing or inaccessible class materials.
- Course registration management.
- Quality assurance specific to all aspects of course management.
- Provide exceptional and proactive Course Coordination support to Regional Account Team, Resource Management, and Project Management Team.
- All other duties as assigned

QualificationsQualification/Skills & Knowledge Requirements
- Requires at least 1 year of Customer Service or Data Entry experience as a minimum to perform the major responsibilities of the job.
- Prefer 3 years of experience to perform the major responsibilities of the job in any of these areas.
- Direct client interaction in a non-visual environment. Use of call center software including phone, email, and live chat functionality. Experience using Learning Management Systems (LMS).
Physical Requirements
- This is a typical office job which requires the ability to sit for long periods of time at a desk with occasionally moving, standing, and walking.
- Requires rapid use of arms, hands, or fingers, in handling or manipulating objects, or operating equipment, tools and/or instruments requiring fine eye-hand coordination.
- Occasionally requires repeated bending or crouching along with regularly lifting 10 – 25 pounds, occasionally up to 50 pounds.
- Work environment is composed of moderate noise (examples: business office with computers and printers, light traffic)
- Occasional travel of less than 10% may be required.
Our Company:
As one of Utah's Top Places to work, Priority Dispatch Corp. is an Equal Opportunity Employer. We are a small, fast-growing provider of consulting, training, and software products for the public safety market. Priority Dispatch is based in the U.S. in downtown Salt Lake City, Utah. We offer a comprehensive benefits package including medical, dental, and matching 401(k) programs, etc.
Priority Dispatch Corp. (PDC) provides comprehensive, integrated solutions for Police, Fire, and Medical emergency dispatching. We incorporate the Priority Dispatch System® approved by the International Academies of Emergency Dispatch in all our products. PDC offers multi-agency emergency dispatching ProQA® software, as well as a card-set version, AQUA® quality improvement software, training, consulting, and Academy accreditation support. www.prioritydispatch.net
Equal Employment Opportunity Employer Click here to view the Federal EEO poster: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf