Job Description

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role:

The Courier Pay Analyst sits within the Delivery Operations subteam at JET Logistics, reporting to the Manager, Courier Pay. You'll be part of the team focused on how we move food from restaurant to door and how we make that journey work for the couriers who make it happen. This is a Monday to Friday role with real commercial impact.

At the strategic level, you'll own the analysis and recommendation of courier incentive and pay models across Canada. That means designing experiments, evaluating what's working, and bringing forward data driven proposals that shape how we compete for courier supply in every market we operate in.

Day to day, you'll be hands-on deploying incentive packages, running post-analysis on experiments and BAU activities, and working closely with the scheduling and insights teams to anticipate where the network needs support before problems arise. You'll also play a key role in the continued rollout of our Courier Pay tools.

Stakeholder communication is a big part of the job. You'll be translating complex data into clear recommendations for market teams and senior leadership, and acting as a go-to point of contact for pay-related initiatives across the Canadian business.

Location: Hybrid- 3 days a week from our offices in Toronto or Winnipeg & 2 days working from home

Reporting to: Manager, Courier Pay

These are some of the key ingredients to the role:

Strategic

• Analyze the effectiveness of courier pay & incentives and test out incentivization models to get the best performance outcomes from the courier network
• Work closely with the global courier pay and delivery planning teams to keep abreast of how other markets are tackling similar problems and implement best practices in CA

Operational

• Analyze the effectiveness of courier pay & incentives and test out incentivization models to get the best performance outcomes from the courier network
• Work closely with the global courier pay and delivery planning teams to keep abreast of how other markets are tackling similar problems and implement best practices in CA

What will you bring to the table?

• 3+ years of experience in business or operations analytics, with a proven ability to translate complex datasets into actionable business recommendations.
• SQL proficiency (multi-CTE queries, window functions, Google cloud data warehouse) and expertise in Google Sheets or Excel for financial modelling.
• Strong analytical instincts with a track record of identifying performance anomalies, diagnosing root causes, and delivering findings to senior stakeholders.
• Demonstrated experience in leveraging AI tools (Claude, ChatGPT, Gemini etc) to build, train & automate agentic tools.
• Strong teamwork and interpersonal skills, with an ability to establish rapport and drive accountability.
• Familiarity with LEAN/Six Sigma or similar operational improvement frameworks would be an asset in this role.

At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging:

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Note: All employees will be asked to sign a Consent for Disclosure of Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory.

Compensation range: $70,000 - $75,000

Final compensation may vary based on skills, experience, and internal equity

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