Job Description

<gh-intro>
<text>

We’re looking for a Courier Operations Specialist to join our Delivery team in Sofia. In this role, you’ll play a key part in building, scaling, and optimising our courier fleet while ensuring a high-quality experience for couriers, customers, and restaurant partners.

</text>
</gh-intro>

<gh-about-us>
<title>About us</title>

<text>

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

</text>

</gh-about-us>

<gh-role-detail>

<title>About the role</title>

<text>

You’ll work closely with cross-functional teams and external partners to support courier acquisition, onboarding, retention, and day-to-day operational excellence. This is a great opportunity to make a real impact in a fast-growing, tech-driven environment.

</text>
</gh-role-detail>

<gh-responsibilities>

<title>Main tasks and responsibilities:</title>

<point>Finding root causes and continuously improving - monitoring engagement, quality, and utilisation metrics to ensure a great experience for users, couriers, and merchants</point>
<point>Support forecasting and capacity planning by translating data insights into clear operational recommendations. Owning the supply cost equation </point>
<point>Ownday-to-day relationships with third-party logistics partners, acting as a trusted operational and commercial advisor, increasing their share of coverage and engagement in the Bolt Food platform, and strengthening their investment through stakeholder management. </point>
<point>Lead commercial and operational negotiations, including performance expectations, incentive structures, and upselling opportunities.</point>
<point>Collaborate cross-functionally to support strategic initiatives, partner launches, and senior-level decision-making.</point>
<point>Courier campaign performance ownership – planning, executing, and evaluating courier campaigns (e.g., incentives, activation/reactivation, referrals etc), monitoring ROI and operational impact, and iterating based on performance learnings.</point>

</bulletpoints>
</gh-responsibilities>

<gh-requirements>

<title> About you:</title>

<point>Experience in ananalytical, operations, consulting, or commercial role, ideally in a fast-paced or enterprise environment.</point>
<point>Strong business acumen and the ability to think strategically about operational and commercial trade-offs.</point>
<point>You are highly analytical and have a data-driven mindset with advanced Excel skills (required); experience with BI tools, SQL, or data visualisation tools is a strong plus.</point>
<point>Proven negotiation and stakeholder management skills, with confidence in influencing external partners.</point>
<point>You're fluent in both English and Bulgarian.</point>
<point>You thrive in a fast-paced environment.</point>

</bulletpoints>

<text>

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
</text>
</gh-requirements>

<gh-perks>

<point>Play a direct role in shaping the future of mobility.</point>
<point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
<point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
<point>Accelerate your professional growth with unique career opportunities.</point>
<point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
<point>Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.</point>
<point>Take care of your physical and mental health with our wellness perks.</point>

</bulletpoints>
<text>* Some perks may differ depending on your location.</text>
</gh-perks>

#LI-Hybrid

About Bolt

At Bolt, we're building a future where people don’t need to own personal cars to move around safely and conveniently. A future where people have the freedom to use transport on demand, choosing whatever vehicle's best for each occasion — be it a car, scooter, or e-bike.

We're helping over 200 million customers move around in more than 600 cities globally while also supporting more than 4.5 million drivers and couriers to earn a living. The best bit? We're only just getting started.