Job Description

Midland Transport is seeking a Courier Coordinator at our terminal in Corner Brook, NL. The Courier Coordinator is responsible for supporting daily courier operations by ensuring freight is accurately manifested, routes are optimized, customer inquiries are addressed promptly, and operational reporting requirements are completed. This position acts as a key link between drivers, dispatch, customer service, and terminal leadership to ensure service commitments are achieved while maintaining operational efficiency.

Courier Operations

• Coordinate daily courier activities to support on-time pickup and delivery performance.
• Assist with morning courier sort and freight distribution.
• Monitor route progress and communicate service concerns to Operations.
• Support dispatch activities during peak periods and absences.
• Track and follow up on undelivered shipments and service exceptions.
• Ensure courier freight is accurately manifested and scanned.

Customer Service & Communication

• Respond to courier-related customer inquiries and service requests.
• Provide shipment updates and delivery status information.
• Resolve customer concerns or escalate issues as required.
• Support proactive communication regarding service disruptions and delays.

Reporting & Administration

• Complete and distribute daily operational reports.
• Monitor courier performance metrics and service levels.
• Assist with tracking external agent’s freight and other designated customer accounts.
• Maintain accurate operational records and documentation.
• Manage cash collects
• Support payroll preparation and administrative functions as assigned.

Operational Support

• Provide coverage for operational reporting during vacations and absences.
• Assist with appointment scheduling and freight coordination.
• Support OS&D investigations and shipment tracing on courier
• Work closely with Operations Supervisor and Dispatch supervisor to identify service improvement opportunities.
• Assist with training and onboarding of new courier employees.

Compliance & Safety

• Ensure operational processes follow company policies and procedures.
• Maintain accurate documentation required for regulatory and company compliance.
• Report any courier vehicle concerns to Ops Supervisor
• Promote safe work practices and report operational concerns.

Education & Experience

• High school diploma or equivalent.
• Transportation, logistics, customer service, or dispatch experience considered an asset.
• Experience in LTL transportation operations preferred.

Skills & Abilities

• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Ability to work effectively in a fast-paced environment.
• Proficient with Microsoft Office and transportation management systems.
• Strong attention to detail and problem-solving skills.
• Ability to build positive working relationships with customers, drivers, and operational teams.

Success Measures

• Courier service performance and KPI achievement.
• Reduction in undelivered and incomplete shipments.
• Accurate and timely completion of operational reporting.
• Customer satisfaction and response times.
• Manifest accuracy and shipment visibility.
• Effective coverage and support of daily terminal operations.

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.