Job Description
Company Introduction
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Role Overview
We are seeking a Catalog Quality Senior Program Manager to help define and scale how Coupang measures, governs, and improves the quality of its product catalog.
This is a cross-functional role at the intersection of policy, program management, and analytics. The successful candidate will translate customer and business problems into clear catalog standards, build programs and measurement frameworks to identify and quantify quality gaps, and partner with Product, Engineering, Operations, Data Science, and business teams to drive systemic improvements.
This role goes beyond identifying individual listing defects. The Senior Program Manager will use audit findings, customer signals, and large-scale catalog data to understand where quality problems exist, why they occur, and what interventions will have the greatest customer impact. Those insights will inform policy changes, product improvements, detection and enforcement strategies, and operational programs.
The ideal candidate combines strong analytical judgment with structured problem solving and program leadership. They should be comfortable moving between detailed data analysis and ambiguous policy questions, translating complex findings into simple principles, and influencing senior stakeholders across multiple organizations.
What You Will Do
- Policy & Governance Standards
- Define and evolve catalog quality policies, guidelines, and decision frameworks to ensure high-quality listings
- Identify policy gaps and risks, proposing data-backed standards that balance business needs, legal requirements, and customer experience
- Analytics & Quality Measurement
- Establish KPIs and measurement methodologies to evaluate catalog health and quantify quality issues
- Conduct root-cause analysis on recurring defects and propose actionable improvement projects to cross-functional teams
- Cross-Functional Alignment & Communication
- Drive alignment across diverse stakeholders (Legal, Product, Data Science, Tech, and Business channels) with competing priorities
- Synthesize complex policy and analytical insights into clear data-backed narratives for executive leadership in both English and Korean
Basic Qualifications
- Bachelor’s degree in Business, Economics, Statistics, Computer Science, Information Systems, Engineering, or a related field
- 8+ years of experience across program management, business analytics, policy, product operations, strategy, or related functions, preferably within e-commerce, marketplaces, technology, or other large-scale digital platforms
- Demonstrated experience owning complex, cross-functional programs from problem definition through implementation and measurement
- Strong analytical skills with the ability to work with large datasets, identify patterns, develop hypotheses, and translate analysis into business decisions
- Proficiency in SQL and advanced spreadsheet/data-analysis tools
- Experience defining KPIs, measurement methodologies, or quality frameworks
- Excellent written and verbal communication skills, with demonstrated ability to communicate recommendations to senior stakeholders
- Business level English
Preferred Qualifications
- Experience developing policies, standards, governance frameworks, or quality programs for an e-commerce marketplace or large-scale technology platform
- Experience working with catalog, product information, marketplace integrity, trust and safety, content quality, or similar domains
- Experience designing audit methodologies, sampling frameworks, defect measurement, or quality-assurance programs
- Experience using automation, machine learning, or AI-assisted systems to scale quality measurement, detection, or operational processes
- Strong ability to move between strategic problem definition and hands-on analytical investigation.
전형 절차 및 안내 사항
- 전형절차
- 서류전형 - 직무 적합성 인터뷰 - 핵심 역량 인터뷰 – 최종 합격
- 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다.
- 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다.
- 참고사항
- 본 공고는 모집 완료 시 조기 마감될 수 있습니다.
- 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다.
- 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다.
- 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다.
- 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다.
- 고용형태는 정규직으로 수습기간 12주를 포함합니다. 단, 업무상 필요한 경우에는 상기 수습기간을 적용하지 않거나 단축 또는 연장할 수 있습니다.
개인정보 처리방침
서류 반환 정책
- 본 고지는 『채용절차의공정화에관한법률』 제11조제6항에 따른 것 입니다.
- 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
- 위2항 본문에 따라 채용 서류 반환 청구를 하는 구직자는 채용 서류 반환 청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제 3 호 서식]를 작성하여 이메일 (recruitingops@coupang.com) 로 제출하면, 제출이 확인된 날로부터 14 일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.
- 당사는 위2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180 일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
- 단, 위 1항 내지 4항의 내용은 대한민국의 노동 관계 법령이 적용되는 경우에만 적용됩니다. 그 이외의 경우에는 적용되지 않습니다.
