Job Description

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

• Deliver instructor-led and virtual Coupa training in German and English.
• Develop and maintain training materials, user guides, quick reference cards, FAQs and e-learning content.
• Support onboarding of new employees and refresher training programs.
• Conduct needs assessments and identify learning gaps.
• Provide post-training support and coaching.
• Collaborate with Procurement, IT and Coupa support teams.
• Support release readiness and communication for new Coupa functionality.
• Track training completion, participation and effectiveness metrics.

Qualifications

Bachelor degree in Business, Education, Procurement, Supply Chain, Information Systems or related field. 3+ years of training, learning & development, procurement operations, or Coupa-related experience.

Fluent German and English (written and spoken). Ability to deliver training sessions and develop documentation in both languages.

Additional Information

The Coupa Trainer is responsible for designing, delivering, and continuously improving Coupa training programs for end users, procurement teams, approvers, and other stakeholders. The role provides training in both German and English, ensuring a consistent user experience and supporting adoption of Coupa procurement processes and best practices.