This role focuses on managing key customer relationships, providing tailored solutions, achieving sales and performance goals, leading a team, and conducting market research. Reporting to the General Manager of every country, leading 5-6 KA sales manager as subordinates.
1. Key customer relationship management
-Establish and maintain long-term cooperative relationships with KA customers and have a deep understanding of customers' business needs and development directions.
-Through regular communication and visits, timely feedback on the changes in customer needs, and provide customers with professional advice and suggestions.
2. Solution provided
-According to the MRO needs of customers, develop personalized product solutions and service models to ensure that customers' operational and procurement needs are met.
- Work closely with the internal team to coordinate resources to provide customers with one-stop service from demand analysis, product recommendation to after-sales support.
3. Sales and performance are achieved
- Develop and execute KA customers' sales strategies and business growth plans to ensure the achievement of sales targets.
-Through market analysis and customer demand insights, we will explore new business opportunities and increase the company's market share in the MRO field.
4. Team management
-Train and coach key account team members to improve their business capabilities and ensure that team members have professional skills to serve key accounts.
-Establish an efficient customer service process, optimize teamwork efficiency, and provide customers with a high-quality service experience.
5. Market research and competitive analysis
-Continue to pay attention to market dynamics and competitors and adjust customer plans in a timely manner to enhance the company's competitive advantage in the market.
-Participate in the formulation and optimization of the company's KA customer-related policies and provide feasible suggestions for the company.
Qualifications
1. Bachelor's degree or above, major in business, marketing, industrial engineering and other related majors is preferred.
2. More than 5 years of experience in B2B sales, key account management or industrial product sales, MRO industry experience is preferred.
3. Excellent communication and negotiation skills, able to deal with customer needs independently, and flexibly respond to market changes.
4. Proficient in office software, fluent in Mandarin and English, proficient in Malay is preferred.
Humana International Group is a proud, independent member of MRINetwork®, one of the largest talent advisory, recruiting, and staffing organizations in the world. Our 55-year-old, global family is comprised of nearly 400 firms with 1,500 search and advisory professionals across four continents.
Established since 1997, Humana International Group specializes in providing Executive Search Services for our respected clients throughout ASIA.
We provide a full range of search and recruitment services, from single searches for a key manager to major projects involving hundreds of assignments from a single-source client.
Working within specialized industries, Humana International Group Consultants consistently deliver the highest-quality candidates through targeted search processes. In addition to using executive search for traditional senior-level requirements, we also apply this methodology to mid-level and skilled professional appointments.
There should be no misunderstanding. We do not start with stale databases. Our Consultants interact in the marketplace on a daily basis, continually locating, screening and recommending exceptional talent. To find the best people, we painstakingly identify and professionally recruit outstanding professionals from your industry.
Where appropriate, we will utilize advertised selection methodologies. However rather than wait for candidates to respond to newspaper or internet advertisements, our consultants are also trained to identify, target and recruit the most suitable candidates on behalf of their clients. Not only does this save time and costs associated with the advertising process, its often uncovers candidates that would not otherwise be applying for positions. It is these candidates that we believes can make a positive difference to the success of your organisation.
+603 2166 1178 | mriww@mri.com.my | www.humanainternational.com | www.mrinetwork.com
