Job Description

About the opportunity

This is an exciting 12-month maternity cover opportunity to step into a highly visible leadership role within the UK business, helping shape the future of product strategy and commercial performance. As the Flight Centre Country Product Leader, you'll champion the local product agenda while influencing decisions across both the UK National Flight Centre leadership team and the Global Product leadership team. You'll work closely with senior leaders, global product teams and key stakeholders to drive growth, improve customer outcomes and ensure local market needs are represented on the global stage. If you're looking for a role that offers exposure, development and the opportunity to make a significant impact, this could be your next career move.

You'll be based in our Wimbledon office and will need to be in-office at least 4 days a week.

What you'll do

• Develop and execute the UK core product range strategy aligned to global product frameworks and local market dynamics.
• Drive product performance and growth across Flights, Hotels, Cruise, Tours, Insurance and Ancillary categories.
• Partner with Category Heads of Product to ensure campaigns and tactical offers are commercially relevant for the UK market.
• Define country product priorities based on market demand, competitive landscape and business objectives.
• Monitor product performance and implement improvement strategies to drive commercial outcomes.
• Lead country product planning cycles, including seasonal destination strategies and campaign calendars.
• Manage the local product calendar to ensure a consistent pipeline of relevant and compelling offers.
• Adapt merchandising and product positioning across retail, Specialists, Flight Centre Business Travel and online channels.
• Maintain deep knowledge of local market trends, customer behaviour and competitor activity.
• Conduct competitive analysis and identify opportunities for growth and differentiation.
• Provide market insights and feedback to global product teams to influence strategy and supplier negotiations.
• Create and lead a strong product community that supports local tacticians and packaging teams.
• Partner with Marketing teams to develop campaign plans that maximise product performance and customer engagement.
• Collaborate with Sales Leadership, Nation Leaders and Area Leaders to align product strategy with business objectives.
• Facilitate communication and collaboration between country operations and global product teams.
• Partner with local Supply Teams and tourism boards to secure exclusive offers and promotional support.
• Coordinate supplier education initiatives and famil programmes to strengthen consultant product knowledge.
• Support sponsorship opportunities that align with business priorities and campaign activity.
• Drive adherence to One Best Way product processes and standards.
• Review and approve products, packages and deals prior to market launch.
• Monitor product quality, compliance and speed-to-market performance.
• Partner with Systems and Publishing teams to support local business needs.
• Act as a product expert and key point of contact for the consultant network.
• Support consultant enablement through product communications, launches and promotional updates.
• Work with Learning & Development teams to ensure product training is relevant and effective.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

What we're looking for

• Minimum 7+ years' experience in travel product, retail travel consulting or wholesale operations.
• Minimum 3+ years' experience in product leadership or product management roles.
• Proven experience developing product strategy and driving commercial performance.
• Strong understanding of product economics, including margins, yield and cost structures.
• Deep knowledge of the UK travel market, competitors and customer preferences.
• Experience analysing product performance and making data-driven recommendations.
• Demonstrated ability to work across multiple travel product categories.
• Proven track record of collaborating with sales, marketing and product teams.
• Experience training, mentoring or supporting consultant networks is advantageous.
• Diploma or higher qualification in Business, Marketing, Tourism or a related discipline is preferred.
• Ability to work autonomously while collaborating effectively across global teams.

About Us

Flight Centre is an award-winning travel retailer with hundreds of stores around the globe. Our purpose is to open up the world for those who want to see which means creating incredible, life-long travel memories for our customers. We are famous for our fun and rewarding culture and exciting career opportunities. We’re a company built by travellers for travellers and our benefits reflect this. We not only want to open up the world for our customers, but also for our people so you can experience destinations first-hand. If you have a passion for travel and are looking for a fun and rewarding career, Flight Centre is your next destination.

Your First-Class Employee Benefits

• Travel Like a Pro: Access industry travel discounts and qualify for sponsored ‘Familiarisation Trips’ to explore new destinations and products around the world.
• Career Growth: Be supported in your career growth through our Brightness of Future pathways within our global organisation.
• Celebrate Success: Embrace our famous company culture at Reward & Recognition events throughout the year, including our annual ‘Global Gathering’ (pack your bags for Lisbon 2024!).
• Be Yourself: Thrive in a workplace that values individualism – come as you are!
• Stay Healthy: Benefit from our Health Cash Plan - claim cash reimbursements for routine and emergency healthcare.
• Stay Active: Enjoy an hour out of your working week dedicated to being active or focusing on your wellbeing.
• So much more: company-matched charitable giving, an excellent pension scheme, an Electric Vehicle Scheme, a share scheme, and several other salary sacrifice benefits.

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.

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