Job Description

About TableCheck

TableCheck is a global platform built to help restaurants own their guest experience.
We help merchants reduce their reliance on paid booking channels by directly converting first-time diners into repeat guests⁠ and repeat guests into loyal fans.

Used by over 13,000+ restaurants in 35 countries – including over 300+ Michelin-starred restaurants and top hospitality brands such as Hyatt, Hilton and IHG. TableCheck has set new standards for restaurant management tools in Japan and is steadily growing to take on the challenge to become the world’s leader in restaurant management.

About the role

As Country Manager, this position will oversee and manage all operations in the Thailand office, ensuring business goals align with the company’s overall strategic objectives. This role requires strong leadership / people management & team building, strategic planning, and cross-functional coordination skills to drive business growth. You will also navigate a complex global environment - collaborating with the Global Team.

Duties & Responsibilities
Responsibilities of the Country Manager include (but aren’t limited to) the following:

Strategic Leadership & People Management :

• Provide strategic execution plan to expand business and team lead to achieve KPI
• Lead the team, motivate and maintain the high-performing (Sales / Operations both)
• Oversee the office management, compliance and ensure smooth day-to-day operations.

Business Growth & Operational Leadership :

• Monitor overall industry trends, competitors and make strategies to grow business.
• Oversee and manage end-to-end project delivery, daily operations of Thailand business.
• Monitor and analyze performance metrics and suggest improvements
• Develop and implement effective sales strategies
• Manage sales and operational excellence to make the team to provide timely and effective solutions ensuring strong client satisfaction, partnerships and retention.
• Lead and grow our Thailand business with full ownership of local operations.

Stakeholder Engagement / Management :

• Collaborate effectively across HQ and global offices to implement strategies and achieve shared business objectives.
• Provide regular business reporting and insights to Global HQ.
• Prepare quarterly and annual sales forecasts, sharing insights on market trends and business opportunities.
• Liaise with Global teams to ensure brand consistency.
• Handle general administrative activities for smooth business operation

Requirement / Qualifications

• Proven leadership experience in general management, country leadership, or operations leadership
• Strong people management skills with the ability to motivate and develop teams
• Deep knowledge and understanding of Thai culture and business practices
• 5+ years work experience in sales, operations, or customer success, preferably with hospitality tech, POS, or OTA platforms
• Knowledge and network in Hospitality industry
• An ability to understand and analyze performance metrics
• Excellent communication and relationship-building skills
• Ability to work effectively in a global, matrix-style organization, managing multiple stakeholders and priorities
• Based in Bangkok, Thailand
• Availability to travel as needed

Language skills (Must)

• Thai Native Speaker
• Fluent English skills in verbal & written communication

Conditions & Work Environment

• Position Type: Permanent Full time Employee (Probation period：6 months)
• Working hours: 10:00〜19:00
• Holidays: Sat, Sun and National Holidays
• Others: Travel may be required
• What else?
  • A dynamic international company with an enthusiastic work environment
  • Lead the country overall sales / Ops strategy with team management experience in F&B Tech
  • Extensive opportunities for training and professional development