Grand Circle Corporation

Country Manager

Grand Circle Corporation  •  Republic of Korea (Onsite)  •  2 days ago
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Job Description

  • Drive OAT Tour Products in South Korea to meet Excellence Goals
  • Report to: VP Regional General Manager East & North Asia

What we offer:

  • Competitive salary package
  • Vacation 15 days
  • Incentive Bonus based on targeted results.
  • Personal and Professional Growth – Available on request
  • Milestone Bonus + Travel certificate for every next 5th anniversary of employment at GCC
  • Associate Deals – WORLDWIDE GC Tour packages available to associates @ discounted price.
  • Referral Bonus
  • Full training program onsite
  • Unique Corporate Culture
  • Working as part of an international team (exposure to colleagues in worldwide offices).
  • Great opportunity to learn about all aspects of travel business and streamline your career.

Position Requirements and Qualifications:

  • Audit products with GCC Brand Guidelines and develop product change proposals to bring into guidelines and achieve regional excellence goals.
  • Review all Travelers Surveys and Web Forum comments, Product Scorecards, End of Trip Reports to develop Quality Action Plans and/or Product Change Proposals to achieve regional excellence goals.
  • Drive the growth of each individual member in the organization.
  • Drive the achievement of Excellence goals of all products in South Korea via day-to-day operations.
  • Work together with Asia buyers and operation team, to create, build, and maintain strong, long-term relationships with vendors, drive resolutions of operational/vendor issues to ensure excellent quality of vendors.
  • Ride along tours to meet Travelers, tour guides and vendors onsite to collect live feedback, raise and resolve Hot Issues and drive implementation of product changes and Quality driven actions.
  • Develop and lead hiring plan to hire Tour Guides based on their culture fit with our company values (skills and experiences are second).
  • Develop and lead training and coaching plans to train, coach tour guides via online meetings and in person meetings to drive their consistent performance.
  • Ride along with Tour Guides while on tour to support their performance.
  • Drive Tour Assignment based on Tour Guides performance and company needs.
  • Offer 24/7 emergency support for all Tour Guides.
  • Create and distribute Monthly Newsletter to Tour Guides.
  • Manage all administrative duties.
  • Be responsible for the excellent quality of day-to-day operations of all products in South Korea.
  • Maintain/identify/develop “Grand Circle Foundation” and “Day in The Life” sites, drive grant proposals and implementation in partnership with site leaders.
  • Closely monitor the quality of the vendors and provide alternatives to Buyer/RGM.
  • Own the regional budget for hiring/training on yearly basis.

Qualifications:

  • South Korean nationality, excellent English verbal and written communication
  • Minimum 5 years of experiences in international travel trade.
  • Strong leadership, communication, interpersonal skill, people management, risk management, and change management.
  • Result-oriented, attention to details, and quality focus.
Grand Circle Corporation

About Grand Circle Corporation

We’re in the business of changing lives—starting with yours. If you want your workdays to be exciting, challenging, and rewarding, consider a career at Grand Circle Corporation (GCC).

GCC is the largest U.S. provider of international vacations for Americans aged 50 and older. We’re a family of three brands: Grand Circle Cruise Line, Overseas Adventure Travel, and Grand Circle Travel. Our small group sizes, unsurpassed value and excellence, and unique itineraries position us as the industry leader in travel and discovery.

GCC works hard to provide a workplace that is stimulating, fulfilling, and meaningful for our associates—an environment where personal passion and professional potential are explored equally. Our associates are curious, compassionate, and hard-working people that strive for excellence. But we also like to have fun along the way. At GCC, we constantly challenge each other to try new things and find innovative ways of doing business. We encourage risk-taking in our associates—and we understand the value of learning from our mistakes.

Global citizenship is central to our success. Through Grand Circle Foundation, we commit our time, energy, and resources to the communities in which we live and explore. There are volunteer opportunities throughout the year; in fact, more than 95% of our associates participate. Whether biking the Pan-Mass challenge to support cancer research or helping a homeless veteran move into a new apartment, our associates help change the world every day. This emphasis on maximizing each person’s potential in body, mind, and heart embodies the true spirit of GCC.

We’ve been providing impactful, intercultural experiences for our travelers for decades. If you want a career that will change lives—both for our travelers and for yourself—view our open positions and submit an application today.

To learn more about our company values and our history, visit www.gct.com/general/about-us.

Industry
Unknown
Company Size
1,001-5,000 employees
Headquarters
Boston, MA
Year Founded
Unknown
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