Job Description

The Country Head Philippines has overall responsibility for the management of all operations in Manila. This entity will grow to 2500 by 2029 and support business critical services and processes across our asset servicing and asset management businesses including within our Global Delivery and Global Technology Services organizations, as well as corporate functions (e.g., Finance, Global Human Resources, Global Marketing, Risk Management, Compliance, Audit).

This role will have responsibility for overseeing State Street’s workforce in Philippines and delivery of the aforementioned processes and services in partnership with global business and corporate function leaders. The role will provide leadership and oversight across the entire footprint in Philippines while ensuring the appropriate structures and accountability are in place with senior stakeholders in the US, Europe, APAC and India. The role is also responsible for the governance and oversight for areas of compliance within the country’s regulatory framework.

Responsibilities :

• Execution and monitoring of execution of service delivery across Operations, Technology and Corporate functions. This role will be responsible for ensuring that services delivered across business units and corporate functions are executed in line with service level requirements while leveraging local leadership and developing global and regional best practice solutions for clients.
• Establish operating models to further advance service levels’ productivity, and resiliency objectives across business areas and corporate functions.
• Partner with leadership to review the effectiveness of the operating model and build strategies for transformational change which are aimed at creating synergies and driving return on investments including enhanced client outcomes.
• Ensure appropriate risk and compliance frameworks are established across all business areas and corporate functions operating in Manila.
• Organize resources to improve efficiency and effectiveness across the areas of responsibility and look to improve overall resiliency.
• Provide leadership for staff on the ground through the establishment of governance, management routines and strong partnerships with global business and corporate function leaders.
• Drive effective resource planning across all areas operating in Manila Partner with global business and corporate function leaders to optimize current budgets and planned investments in Manila.
• Role model State Street’s culture traits in support of our purpose and strategy. Partner with Global Human Resources to attract, engage, develop and retain a high performing and diverse workforce that supports culture of accountability, innovation and continuous improvement.
• Partner with the client service organization to ensure that we remain the best partner, innovator and collaborator for the clients we serve and understand client issues we face while finding ways to improve service delivery.
• Evaluate and track the success of State Street Manila in reaching its goals leveraging the Objectives and Key Results (OKR) methodology.

Required Skills and Experience :

The following professional and personal requirements are expected of the successful candidate:

• Multiple years of experience leading a complex operational or service delivery organization ideally within the financial services industry.
• Demonstrated ability to successfully operate in a global, matrixed organization and partner with colleagues across multiple lines of business and corporate functions with particular emphasis on technology, operations, risk and compliance.
• Strong ability to drive performance improvement within a complex local/global organizational environment
• Strong financial acumen with experience managing through multiple economic cycles

Proven track record in driving improvements towards an inclusive and diverse workplace

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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