Job Description

Key purpose:

Under the general supervision of the Country Managing Director, the CHRM Human Resource (HR) expertise by way of support and guidance to management and staff ensuring compliance with company policies and procedures. The overall HR Support is aligned to GUIDE, DEVELOP, ATTRACT and ADVISE the business on all HR matters.

Duties and responsibilities:

• Ability to interact proactively with management and staff at all levels of the organisation in the resolution of HR issues
• To offer HR support and advice to management and staff to ensure the enhancement of both employee engagement and performance levels
• Advise the business on critical HR matters
• Develop and motivate the employees to better perform at their roles
• Manage labour costs and preparation of budgets
• Attract and retain the best fit of employees for the business
• Have accountability for leave provisions and SAGE300 administration
• Communicate effectively to employees and Management on information relating to policies, employee engagement programs, compensation and benefits etc.
• Render professional advice and counselling with regards to labour related matters.
• Ensure staff are properly informed about their rights and obligations in terms of the disciplinary and grievance procedures
• Administration of disciplinary, incapacity and grievance hearings
• Minimize risk to the company by overseeing / managing the various processes followed (i.e. grievances, disciplinary enquiries, incapacity enquiries poor work performance assessments, PIP etc.)
• Ensure all processes are aligned to legislation, company policies, procedures, and precedent.
• Maintain a register of current ER matters and compile monthly stats and outcomes
• Provide Support to Bargaining Unit and Trade Unions
• Actively involved in managing and maintaining a good relationship between trade unions and the Company
• Involvement in the negotiating of Collective Bargaining Agreements (CBA) with the Unions
• Liaise with the Union representatives to ensure all communication are channelled through the acceptable platforms, sign-offs on all correspondence between Management and the Unions.
• Conduct job grading and gap analyses in accordance with the policies
• Assist HR admin with advice on how to effectively manage excessive sick leave cases
• Contribute towards the development and implementation of HR and ER programs and initiatives
• Participate in the evaluation of risks specifically related to non-compliance with legislation and policy
• Participate in facilitating of training for supervisors/ managers on Employee Relations Matters
• Identify training needs in line with trends, i.e. poor work performance and discipline
• Manage the administration of Time and Attendance System
• Act as liaison between the Company and labour broker service providers
• Providing advice on recruitment process as per SESAME requirements and ensuring that internal recruitment requisitions are approved
• Conduct internal and external benchmarks through preparation of Cost to Company (CTC) and initiating Sesame process for recruitment purposes
• Screening and conducting interviews with line managers when required
• Ensuring quality candidates are provided by labour brokers for various supply chain projects
• Assisting the recruitment team with conducting induction for new employees and completion of all mandatory programs on BUniversity
• Ensure that the quality of On-boarding is of high standard to promote Employer of Choice
• Consulting with employees on promotions, transfers, lateral moves and any other contractual changes
• Any other delegated tasks deemed as reasonable as assigned by the reporting manager
• Engage teams to create a motivated work environment
• Advise and drive engagement programs such as Employee of the quarter (EOQ), Employee of the Year (EOY)
• Plan and deliver on Long Service Awards LSA
• Ensure that all TalentSsoft appraisals are followed up and completed by Line Managers
• Attend staff meetings and other engagement programs for employees
• Provide support for goal setting and review of performance as per Group Standards
• Prepare all career committees for succession planning in line with Group standards and business goals
• Implement all career committees in terms Key People, Young talent and Potentials
• Ensure that successors are training and prepared for their new roles
• Ensure accuracy of payroll inputs and validation
• Advise contractual benefits in line with Com & ben policies
• Align all allowances and other payments with the conditions of service and the CBA
• Participate in salary reviews, advising Managers on cost to company and ensuring Collective Reviews are approved on time.
• Manage all severance pays for various terminations

Qualifications and experience:

• Degree in Business related field, Human Resource or Industrial Psychology
• 8 years HR experience at Head of HR Level in a Multinational Company
• Ability to work under pressure
• Ability to use own initiative with minimal supervision
• Must have well developed knowledge of and experience in the application of HR procedures and practices
• Must have experience working with Unions and Bargaining Councils
• Must have sound working knowledge of Zambian Labour Laws
• Must be a Member of the Zambia Institute of Human Resources (ZIHRM)
• Be able to adapt to a changing environment
• Excellent administrative skills and attention to detail
• Computer literate