Job Description

Country Driver Operations Team Leader Mexico

Department: Market Operations & Supply

Employment Type: Full Time

Location: Mexico

We are seeking a Country Driver Operations Team Leader to oversee and optimize driver operations in Mexico. This role is crucial in ensuring a balanced driver supply, fostering partnerships, and enhancing fleet management strategies. The ideal candidate will have a strong operational mindset, strategic thinking, and the ability to drive business development at a local level. This position reports directly to the Country Manager and requires close collaboration with regional and HQ teams.

Key Responsibilities

• Oversee and manage driver supply in the local market to ensure a healthy balance between demand and availability;
• Identify, build, and manage strategic partnerships to strengthen driver engagement, retention, and market positioning;
• Lead fleet-related projects, including expansion planning, operational optimization, and exclusivity programs;
• Analyze driver app usage and performance to generate insights that support product enhancements and operational improvements;
• Collaborate with HQ teams to execute local digital campaigns, acquisition strategies, and incentive programs;
• Design and implement initiatives to improve driver retention, streamline recruitment efforts, and enhance the registration process;
• Monitor competitive activity and industry trends to proactively adjust local strategies;
• Manage and mentor a direct report in a supervisor role to ensure daily operational excellence and cross-team collaboration;
• Leverage data to monitor market performance, track key metrics, and support data-driven decision making;

Skills, Knowledge and Expertise

• 4-5 years of experience in operations or a business-related role, preferably within ride-hailing, mobility, or logistics
• Strong analytical skills with the ability to interpret data and make strategic recommendations.
• Experience managing driver supply, fleet operations, or partnerships
• Proven ability to decompose complex business challenges, prioritize effectively, and drive results
• Excellent communication and stakeholder management skills, with the ability to present and influence at multiple levels
• Comfortable working in a fast-paced, dynamic environment with cross-functional collaboration
• SQL proficiency is a plus; strong Excel skills required to analyze trends and create reports.
• Business development experience and the ability to identify new opportunities within the ride-hailing ecosystem.

Conditions & Benefits

• Opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company
• Hybrid work