inDrive

Country DOPs Manager Expansion

inDrive  •  Mozambique, MZ (Onsite)  •  6 days ago
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Job Description

Country DOPs Manager Expansion

Department: Expansion team

Employment Type: Full Time

Location: Mozambique

We are hiring a Country DOPs Manager – Expansion to lead driver operations and support market growth across new and existing cities. This role will own end-to-end driver acquisition, onboarding, field execution, and operational performance management. You will work closely with local teams, agents, and partners to drive scalable processes, optimize key metrics, and ensure operational excellence. If you thrive in fast-paced, on-ground operations and enjoy building from zero to scale, we’d love to hear from you.

Key Responsibilities

  • Lead local driver operations: recruitment, onboarding, activation, and performance tracking.
  • Manage field execution: hire, train, and coordinate local agents, guards, and freelance recruiters.
  • Monitor key driver metrics: MR, Done Rate, Active/New Drivers, and identify improvement areas.
  • Run daily ops processes: incentives, payouts, recruitment flows, guard program, and agency coordination.
  • Prepare daily/weekly reports and maintain key operational dashboards.
  • Communicate with drivers directly, through groups, and via CRM campaigns.
  • Collect field feedback from drivers, agents, and partners to support launch and scaling decisions.
  • Ensure proper handling of personal/sensitive data and follow internal compliance standards.
  • Support city launches and scaling across multiple cities/regions.

Skills, Knowledge & Expertise

  • 2–3+ years of operations experience in ride-hailing, logistics, delivery, or other fast-paced industries.
  • Strong analytical skills with Excel/Google Sheets and a solid understanding of operational KPIs.
  • Experience in hiring, onboarding, training, and managing field teams, vendors, or external partners.
  • Proactive, detail-oriented, and highly organized with strong communication skills and fluent English.

inDrive

About inDrive

inDrive is a global mobility and urban services platform. The inDrive app has been downloaded over 390 million times, and has been the second most downloaded mobility app for the third consecutive year. In addition to ride-hailing, inDrive provides an expanding list of urban services, including intercity transportation and delivery. In 2023, inDrive launched New Ventures, a venture and M&A arm.

inDrive operates in 1065 cities in 48 countries. Driven by its mission of challenging social injustice, the company is committed to having a positive impact on the lives of one billion people by 2030. It pursues this goal both through its core business, which supports local communities via a fair pricing model; and through the work of inVision, its non-profit arm. inVision’s community empowerment programs help to advance education, sports, arts and sciences, gender equality and other vital initiatives.

For more information visit www.inDrive.com

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Mountain View, California
Year Founded
Unknown
Website
indrive.com
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