Job Description

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, located on Alabama’s Gulf Coast. Set on 550 acres of breathtaking beauty, the Grand offers the perfect blend of rich Southern tradition and modern luxury. Named Marriott's Hotel of the Year for the Distinctive Premium Brand, we pride ourselves on delivering guest service excellence. Join a historic destination renowned for exceptional hospitality and unforgettable guest experiences—The Grand Life is calling, come share it with us!

As a Public Space Attendant, you will play an essential role in ensuring our public areas, such as the lobby, conference center, elevators, and restrooms, are kept clean, visually appealing, and welcoming. You will follow a detailed checklist of daily duties to ensure tasks are completed efficiently and to the highest standards. This role is integral in creating a pleasant environment for our guests by addressing any cleanliness issues promptly, maintaining the appearance of our shared spaces, and reporting any maintenance needs.

Key Responsibilities:

• Public Space Inspection: Conduct a detailed inspection of all public areas, promptly addressing any cleanliness or maintenance issues.
• Lobby & Restroom Cleaning: Ensure the cleanliness and sanitation of the lobby and conference center restrooms. Replenish supplies and maintain a guest-friendly environment.
• Surface Cleaning: Dust and clean all surfaces, including furniture, wall fixtures, house phones, plants, and vending machines, ensuring all areas are spotless.
• Trash Removal: Regularly empty and clean trash receptacles in public spaces, keeping the areas tidy and inviting.
• Floor Care: Vacuum, sweep, and mop the floors in the lobby and conference center areas to maintain cleanliness.
• Safety Monitoring: Remain alert to potential safety hazards or maintenance issues, taking immediate action or reporting to the appropriate personnel.
• Equipment Maintenance: Inspect and maintain cleaning equipment, reporting any malfunctions for resolution.
• Guest Interaction: Maintain a professional and courteous demeanor when interacting with guests, contributing to a welcoming atmosphere.
• Furniture & Décor Arrangement: Organize and arrange furniture and décor in the lobby and conference center to ensure a visually appealing environment.
• Restroom Supplies: Inspect and replenish restroom supplies such as soap, paper towels, and toilet paper to ensure guest comfort.
• Team Collaboration: Work collaboratively with other housekeeping staff to maintain a high standard of cleanliness throughout the hotel.
• Continuous Improvement: Identify areas that need attention and actively seek ways to enhance guest experiences and service quality.

As part of the PCH Hotels & Resorts portfolio and the Grand Hotel Golf Resort & Spa, associates enjoy a comprehensive benefits package and a wide array of perks and discounts, including:

• Full health, dental, and vision coverage, with FSA and HSA options
• 401(k) with matching
• Hotel, F&B, golf, and retail discounts across the company’s properties
• Worldwide Marriott discounts
• And much more!

Join the team at the Grand Hotel Golf Resort & Spa, where we deliver "hospitality with heart & soul!"