Job Description

We are currently seeking a high calibre professional to join our team as a ( Counter Services Officer)

In this role you will:

• Support the CSM / BM to develop and implement the branch S&S plan to meet performance objectives
• Deliver account-related services including deposits, withdrawals and transfers in line with customer needs
• Execute accurate financial transactions and maintain a high standard of service at the counter
• Apply security and regulatory procedures consistently across daily branch activities
• Provide a professional first point of contact for customers and respond to service requests promptly
• Strengthen a customer-centric and risk averse culture through day-to-day behaviours and decisions
• Escalate issues appropriately to protect customers and reduce operational risk
• Maintain clear records and follow agreed processes to minimise errors and rework

To be successful you will need:

• Bring proven experience handling customer service in a banking or similar regulated environment
• Demonstrate strong accuracy and control discipline when processing financial transactions
• Apply security and regulatory procedures consistently in day-to-day work
• Provide account-related services such as deposits, withdrawals and transfers with a focus on customer needs
• Partner effectively with branch management including the CSM / BM to deliver agreed objectives
• Communicate clearly with customers and colleagues to resolve requests efficiently
• Identify operational risks and escalate issues promptly to reduce errors and losses
• Work effectively within standard processes and record-keeping requirements

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. (Additional text if role is only looking for domestic candidates)

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. (Additional text if role is Enhanced vetting)

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by ( Issuing Entity)