Job Description

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what’s special about each local marketplace.
Moore Supply Round Rock is one of those trade names and is looking for a Counter Salesperson/Vendedor de Mostrador at their Round Rock, TX location.

Spanish job description below
Descripción del puesto en español a continuación

Are you outgoing and value customer service? Are you knowledgeable and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we’d like you to join our team as a Counter Salesperson.

About the Role:
You will:
• Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
• Accurately process and fill Sales Orders generated at the sales counter.
• Attract and retain customers.
• Work with the PCM to establish revenue and margin targets.
• Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.
• Provide customers with reliable information regarding product specifications, pricing, and availability.
• Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.
• Ensure security and control is upheld at this primary point of customer contact.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
• Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
• Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
• Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:
• 1+ years’ experience in customer service or counter sales; contractor sales preferred.
• Knowledge of products sold in the Profit Center

Our ideal candidate will also:
• Demonstrate outstanding customer service, verbal communication, and generous listening skills.
• Keep an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase.
• Be able to build and maintain a positive working relationship with customers, vendors and co-workers.
• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.
• Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
• Be able to learn to operate warehouse material-handling equipment.
• Be able to learn to operate and demonstrate hand tools.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
• Be able to learn and operate the computer related systems used to process orders.
• Read, write, speak, and understand English and Spanish.

¿Es usted extrovertido y le gusta el servicio al cliente? ¿Tiene conocimientos y está orientado al servicio? ¿Tiene la determinación de cerrar ventas y construir relaciones duraderas con clientes nuevos y existentes? Si es así, nos gustaría que se una a nuestro equipo como vendedor de mostrador.

Acerca del rol:
Usted hará lo siguiente:
• Atenderá con confianza a los clientes que compran o recogen la mercadería en el Centro de Ganancias.
• Procesará y completará con precisión los pedidos de venta generados en el mostrador de ventas.
• Atraerá y conservará a los clientes.
• Trabajará con el PCM para establecer objetivos de ingresos y márgenes.
• Verificará que la fecha de envío del comprobante para recogerlo sea la fecha en la que el cliente retira el material, lo actualizará según corresponda y obtendrá la firma del cliente antes de entregar el material.
• Proporcionará a los clientes información confiable sobre las especificaciones, precios y disponibilidad del producto.
• Mantendrá el área del mostrador y las exhibiciones de mercadería limpias, ordenadas, actualizadas, abastecidas y exhibidas de forma segura.
• Se asegurará de que se mantenga la seguridad y el control en este punto principal de contacto con el cliente.
• Le comunicará al gerente del Centro de Ganancias y al gerente de crédito cualquier cambio en el negocio de un cliente que pueda suponer un riesgo crediticio.
• Procesará las devoluciones de ventas en efectivo y documentación de reembolso de acuerdo con la política y el procedimiento de la empresa.
• Informará al supervisor sobre los niveles de inventario o agotamiento de existencias que podrían afectar los niveles de servicio al cliente.
• Ayudará a los compañeros de trabajo a atender a los clientes, lo que incluye responder llamadas entrantes, almacenar mercadería en el almacén y extraer pedidos para su entrega.
• Deberá completar con éxito toda la capacitación obligatoria en materia de seguridad y cumplimiento asignada.
• Realizará otras tareas debidamente relacionadas que le asigne su supervisor inmediato y otros miembros de la dirección, según sea necesario.

Sobre usted:
• Más de 1 año de experiencia en servicio al cliente o ventas en mostrador (preferentemente ventas como contratista).
• Conocimiento de los productos vendidos en el Centro de Ganancias.

Habilidades del candidato ideal:
• Excelente servicio al cliente, comunicación verbal y gran habilidad de comprensión auditiva.
• Conocimiento completo del producto y capacidad de sugerir productos asociados para la compra.
• Capacidad para establecer y mantener relaciones laborales positivas con clientes, proveedores y compañeros de trabajo.
• Capacidad de hacer preguntas de sondeo para comprender las necesidades del cliente, superar objeciones al recomendar soluciones rentables y solicitar el pedido.
• Conocimiento y aplicación de medidas de seguridad en entornos de almacén y manipulación de materiales.
• Capacidad de aprender a operar equipos de manipulación de materiales en el almacén.
• Capacidad de aprender a operar y demostrar herramientas manuales.
• Capacidad para sumar, restar, multiplicar y dividir con números enteros, fracciones comunes y decimales.
• Capacidad de aprender y utilizar sistemas informáticos utilizados para procesar pedidos.
• Dominio funcional del inglés (lectura, escritura, oralidad y comprensión).

The benefits of working with us:
Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:

Full-time benefits (for team members working 30 or more hours per week):

• Medical, dental, vision, and prescription coverage
• Accident, Hospital Indemnity, and critical care coverage
• Life insurance and Long Term Disability
• Pre-tax accounts for healthcare, dependent care, and commuter benefits
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
• Paid pregnancy and parental leave
• Paid day of community service
Full-time and part-time benefits:
• 401(k)
• Retirement cash account with company contributions
• Targeted training programs focused on your personal and professional growth
• Company wellness program
• Employee discounts
• College tuition benefits
*Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program.

EEOC Statement
Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.

Background Screening Statement
We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.