Job Description

We are looking for a Full-Time Counter Salesperson to join our Stellar Industrial Sales branch located in Darthmouth, NS Reporting to the Warehouse Manager, the ideal candidate will be technically handy, have experience in retail, of Hydraulics, Belting, Industrial Hose, safety, tools and industrial items. This role requires the capability to perform customer service representative duties, including effective use of computers and supporting customers at the front counter.

We offer a comprehensive compensation and benefits package that includes:

• Competitive wage (commensurate with experience)
• Generous RRSP matching program 5% (after one year)
• Full health and dental benefits (shared costs)
• Great schedule – Monday to Friday 8–5
• Personal and professional development opportunities
• Fun and engaging working environment
• Free parking

Principle Responsibilities

• Participate in day-to-day production activities, including industrial and hydraulic hose assembly and related fabrication work when required.
• Provide hands-on support on the shop floor, meet quality, safety, and delivery standards.
• Assist with production orders to meet customer requirements and deadlines, including rush and special orders when needed.
• Assist store customers by identifying there needs and ensuring customers receive the appropriate product and services.
• Perform CSR duties as required, including responding to customer inquiries by phone and email, processing orders in the system, and providing courteous, professional service.
• Ensure accurate use of the computer system for work orders, inventory movements, and documentation.
• Review and verify all documentation, prior to releasing completed orders to the shipping department or with the customers at the sales counter.
• Promote and enforce safe work practices, housekeeping standards, and adherence to company policies and procedures

Required knowledge and training

• High school diploma or equivalent required; additional technical education or training is considered an asset.
• Minimum 2–3 years of experience in face to face retail is considered a strong asset.
• Technically inclined with the ability to understand and work with Hydraulics, Belting, Industrial Hose, safety, tools, industrial items and related products considered and asset.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple orders and tasks.
• Able to work independently and as part of a team, with an energetic and enthusiastic attitude.
• Forklift Operator Safety Training is an asset.
• Experience in industrial trades would be considered an asset.
• Willing and able to work overtime when needed to meet customer requirements.
• Strong communication skills for effective interaction with customers, Territory Managers, and internal departments.
• Must be legally entitled to work in Canada.
• Must be currently living in the area

The Hercules Group of Companies is a privately owned Canadian company, headquartered in Dartmouth, Nova Scotia; it is comprised of six distinct companies—Hercules Cranes and Lifting Supplies, Spartan Industrial Marine, Stellar Industrial Sales, and Wire Rope Industries Atlantic, Atlantic Crane and Material Handling —with Hercules Machining & Millwright Services as a division of Hercules SLR. While Hercules has grown into a multitude of industrial sectors, we specialize in equipment, products and services for securing, lifting and rigging applications.

As an employer, we focus on continually enhancing the skills and capabilities of our employees and pride ourselves for building and improving upon our cultures of safety and dedicated customer service.

Please note Successful candidates will be required to pass a criminal background check; drivers abstract and reference checks as a condition of employment