Job Description

At ISCO, we put high value on appreciation and respect, and provide you with an opportunity to really make a difference. ISCO is a family owned and operated company born and raised in Louisville, KY that is focused on our team members’ growth. ISCO offers a standard benefits package of medical/dental/vision, and a 401k!

Pay Range: $25-$35/hour (Depending on Experience)

The Counter Sales / Warehouse Associate is responsible for supporting both customer-facing sales operations and warehouse distribution activities. This position ensures high-quality customer service at the parts counter while maintaining efficient shipping, receiving, and inventory processes. The role requires a detail-oriented, customer-focused individual who thrives in a fast-paced, team environment and contributes to operational excellence.

Responsibilities and Essential Functions:

Customer Service & Counter Sales Responsibilities:

• Greet and assist customers at the Will Call counter in a professional and friendly manner
  • Answer incoming phone calls and provide product, pricing, and service information
  • Process sales transactions and invoices accurately
  • Respond to customer inquiries regarding parts availability, pricing, and order status
  • Coordinate rental orders, including documentation and parts tracking
  • Maintain a high level of customer service and build strong customer relationships

Warehouse Associate Responsibilities:

• Safely load and unload incoming and outgoing shipments
  • Verify incoming products against packing lists and inspect for accuracy
  • Store products in appropriate warehouse locations
  • Pick and prepare orders using system-generated tickets
  • Determine proper packaging methods to ensure safe delivery
  • Utilize Transportation Management Systems (TMS) to coordinate shipments
  • Maintain inventory accuracy using ERP systems (Epicor-Prelude)
  • Conduct cycle counts and investigate discrepancies
  • Prepare orders for shipment or customer pickup

General Responsibilities:

• Maintain a clean, organized, and efficient parts room and warehouse
  • Collaborate with warehouse, service, and operations teams to ensure smooth workflow
  • Communicate shipping details with customers, vendors, and team members
  • Identify delays and implement solutions to ensure timely delivery
  • Support continuous improvement initiatives and operational efficiency
  • Assist with warehouse projects such as inventory counts and expansions
  • Perform other duties as assigned

Job Requirements:

• High School diploma or GED required
  • 1+ years of customer service, warehouse, or distribution experience preferred
  • Familiarity with industrial parts, equipment, or oil & gas industry a plus
  • Forklift experience or ability to be trained and certified
  • Basic computer skills (data entry, email, ERP systems)
  • Experience with inventory or warehouse management systems preferred
  • Strong organizational and problem-solving skills
  • Ability to work independently and in a team environment
  • Ability to prioritize tasks and meet deadlines