Technical Sales & Customer Service
• Act as the primary technical expert on the counter for plumbing, heating, HVAC, and boiler systems
• Assist customers and tradespeople in identifying parts, diagnosing issues, and selecting the correct products for their applications
• Take orders over the counter, answer product questions, and manage customer payments
• Provide prompt, helpful, and professional service to every customer
Troubleshooting
• Diagnose and troubleshoot plumbing, heating, HVAC, and boiler problems brought in by contractors and homeowners
• Interpret fault codes, error messages, and system symptoms across a variety of manufacturers
• Guide customers clearly and patiently through troubleshooting steps, including non-professionals
• Apply safety knowledge and know when to refer work to a licensed professional
Leadership & Team Development
• Mentor and support junior counter sales associates in developing product knowledge and customer service skills
• Stay current on new products, manufacturer updates, and industry codes; share knowledge with the team
• Collaborate with the General Manager on inventory needs and customer product feedback
• Assist with receiving and organizing inventory as needed
Requirements
• 5+ years of experience in plumbing, heating, HVAC, or a related trade (field or counter experience accepted)
• Demonstrated knowledge of plumbing systems, fittings, fixtures, valves, and pipe materials (copper, PVC, PEX, CPVC, cast iron)
• Comprehensive knowledge of hot water and steam boiler systems, components, and controls
• Working knowledge of HVAC systems including forced air furnaces, central A/C, heat pumps, and mini-split systems
• Proven troubleshooting skills across plumbing, heating, HVAC, and boiler systems
• Strong communication skills; ability to explain technical concepts clearly to any audience
• Reliable, dependable, and team-oriented with a strong work ethic
• Comfortable using point-of-sale and inventory management software
• Must be able to keep up with a fast-paced workload
Preferred
• Prior counter sales or wholesale distribution experience
• Leadership or mentoring experience
• Trade license or certification (plumbing, HVAC, or related)
• Familiarity with hydronic heating systems including radiant floor and baseboard applications
• On-site position at our East Orange, NJ store location
• Fast-paced retail and wholesale environment with a community feel
• Frequent standing, walking, and customer interaction throughout the shift
• Ability to lift and carry up to 50 pounds occasionally
• Overtime required; schedule may vary based on business needs
Benefits
• Competitive salary of $28–$38/hour based on experience
• Robust health benefits
• Vision insurance
• Dental insurance
• Paid vacation and sick time
• 401k program
• Growth and leadership opportunities
• Training available
• Company SWAG!
• Annual holiday party
• Free snacks available for employees!
Crosstown Plumbing Supply, one of the largest plumbing suppliers in Northern NJ, is your one-stop shop for the largest selection of in-stock materials and tools for both commercial and residential plumbing needs. We supply hundreds of brands of plumbing supplies, heating and cooling equipment and beautiful fixtures for kitchens and bathrooms at close to wholesale prices with only 3.5% NJ sales tax. Quality advice, fast shipping and friendly customer service is the Crosstown difference.
Remodeling your Kitchen? Don't forget about our line of high quality, affordable kitchen cabinets with free measurement service. You'll pay less at Crosstown.
For more information visit http://crosstownplumbing.com/ or call @ (973) 677-1717
