Job Description

Job Duties:

• Receive and process requests directly from customers and outside sales (via phone, email, fax, website ordering) for price quotations, product availability, and orders in a timely manner
• Sell and service customers providing pricing and product application information
• Generate add-on sales by anticipating other products that a customer may need but has not ordered yet
• Input all orders into sales order system in a timely manner and process credit cards as needed
• Schedule orders according to customer requirements
• Pick counter pick up orders
• Keep will call and return area neat and organized
• Minimize wait times for customers picking up orders
• Source materials that NEFCO does not keep in stock through interaction with purchasing team
• Communicate consistently with Customers, Outside Sales Representatives, Inside Sales Managers and Operations Managers as needed
• Keep supervisors apprised of customer issues as warranted
• Provide promotional literature and product information as requested
• Maintain proficiency in NEFCO product catalogs, Eclipse, Microsoft Office Suite
• Maintain product and industry proficiency via training on various vendor product platforms and Evergreen Marketing Group, as needed

Details:

• Monday-Friday, Full-time 40 hours
• Occasional overtime, depending on Company needs

Requirements

Qualifications:

• Demonstrate strong ability to work in fast pace, high pressure environment
• Excellent computer skills and capability to adeptly operate NEFCO’s Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite
• Excellent verbal and written communication skills
• Strong customer service skills
• Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers.
• Must perform work accurately and with a sense of urgency and integrity while playing strict attention to detail.
• Keyboarding
• Converse verbally on phone and in person
• Identify and check written documents in mail and on computer
• Climb stairs, stretch, bend, lift 50lb box
• Must be able to see and interpret computer images