Job Description

Position Hours: 8:00 AM – 5:00 PM, Monday – Friday

General Summary
Manages daily operations of an assigned Store location, including both customer service and warehouse functions. Responsibilities include opening and closing store operations, providing in-person and phone-based customer service, processing orders and quotes, fulfilling and shipping customer orders, maintaining inventory, and ensuring the store operates efficiently according to company standards and procedures.
Store Operations & Management

• Opens and closes the store location daily by following established checklists, including preparation of customer areas, warehouse areas, and workstations
• Ensures all store operations are performed according to approved procedures and processes to maintain optimum customer service levels and performance standards
• Maintains store cleanliness and professional appearance throughout business hours
• Manages cash drawer operations and performs weekly cash deposit transactions in accordance with financial procedures
• Maintains required job certifications by completing assigned training on schedule

Customer Service & Sales

• Greets/assists customers promptly and professionally, in-person at the counter, over the phone and electronically.
• Identifies and addresses customer needs by listening actively and resolving requests or problems efficiently
• Sells products and services by recommending complementary items that benefit the customer
• Suggests alternative products when requested items are unavailable to meet customer requirements
• Continuously develops knowledge of products, inventory locations, customer base, and effective sales techniques
• Participates in outbound prospecting activities by completing required monthly customer contact calls
• Documents customer concerns and complaints according to company policy and procedure

Order Processing & Fulfillment

• Processes customer orders accurately using the business system, from initial entry through completion
• Prepares and submits quotes in response to customer requests (RFQs) and follows up to convert quotes into booked orders
• Pulls stock from inventory, packages products securely, inspects for quality, and labels shipments correctly
• Processes all required paperwork and system documentation for customer orders
• Manufactures custom hose assemblies to customer specifications
• Processes product returns according to RMA procedures for both cash and credit transactions

Warehouse & Inventory Management

• Receives daily stock shipments, verifies contents, and puts away inventory in proper locations
• Ships customer orders using appropriate carriers and schedules pickups through FedEx, UPS, and other shipping services
• Maintains inventory accuracy by performing all required cycle counting activities
• Monitors inventory levels and communicates replenishment needs to maintain adequate stock

Merchandising & Store Maintenance

• Maintains current sales literature library with up-to-date product information and catalogs
• Updates end cap displays and in-store promotional advertisements to showcase featured products and seasonal promotions
• Ensures visual merchandising standards support sales objectives and professional store appearance

Knowledge, Skills and Abilities Required:

• High School Diploma (required).
• Previous customer service work experience--retail environment preferred.
• Previous experience working on a computer--MS Office and POS/Business System preferred.
• Valid Driver’s License.