Job Description

Job Location T05 West Palm Beach - West Palm Beach, FL 33409 Position Type Full Time Education Level High School Travel Percentage None Job Shift Day Job Category Sales

Counter Sales Representative – Where Great Service Meets Strong Relationships

Full-Time | Monday–Friday, 7:00 AM – 4:30 PM (or until done)
Location: West Palm Beach

At Tropic Supply, we believe the counter is more than a checkout station. It is the heartbeat of each Resource Center. It is where contractors come for answers, support, and the products that keep Florida’s HVAC systems running. If you enjoy fast-paced problem-solving, take pride in helping others succeed, and work well in a hands-on environment, you may be the next great addition to our Counter team.

We are Florida’s largest independent, family-owned HVAC and refrigeration distributor, and we are looking for individuals who enjoy being relied upon, communicating clearly, and creating memorable customer experiences.

What This Role Feels Like

This position is ideal for someone who enjoys:

• A mix of customer service and hands-on parts work
• Helping customers identify the right component for their job
• Moving between the counter, the warehouse shelves, and the inventory area
• A steady flow of contractors who rely on your knowledge
• A technical environment where the products matter

You will be the person contractors turn to for answers, accuracy, and dependable service.

In this role, you become the person contractors trust the moment they walk through the door. You help them find what they need, troubleshoot product questions, and keep the flow of the Resource Center running smoothly. Every interaction is an opportunity to strengthen loyalty and deliver service that stands out.

You will be successful in this role if you enjoy a mix of customer interaction, product knowledge, and hands-on work.

Instead of a long list, here is what the day really looks like:

You greet every customer like they matter.

• Because they do. You build rapport, listen to their needs, and support them through the ordering process.

You manage orders with accuracy and speed.

• This includes entering sales orders, pulling products, and finalizing transactions.

You solve product and parts questions.

• Contractors depend on you to help them get the right item the first time.

You support the entire Resource Center.

• From stocking shelves to assisting with inventory counts, you help keep operations running safely and efficiently.

You help customers load products.

• When needed, you lend a hand with heavier materials and ensure safe handling.

You handle returns, warranties, and credits.

• You make sure customers leave with clarity, confidence, and the right information.

Qualifications

Who Thrives in This Position

This is not a desk job. This is ideal for someone who:

• Enjoys talking with customers and solving problems
• Learns product information quickly and stays curious
• Experience with parts lookup systems or technical product knowledge
• Background in auto parts, tools, hardware, industrial supply, equipment parts, or related fields is preferred
• Can lift materials and move comfortably in a warehouse and counter environment
• Stays organized when juggling multiple customers
• Communicates clearly, professionally, and with patience
• Shows initiative and works well without constant supervision
• Takes pride in accuracy and doing things the right way

What the Tropic Way Means in This Role

Values are lived on the counter every day:

Trust – Customers believe in your guidance and product knowledge.
Relationships – You treat every interaction as an opportunity to earn loyalty.
Own It – You take responsibility for the experience, not just the transaction.
Positive Attitude – You set the tone for the entire front-end experience.
Integrity – You do what is right, even when it takes longer.
Considerate – You help people feel respected, valued, and understood.

What We Offer You

• Company paid employee medical and life insurance
• Optional dental and vision coverage
• Voluntary short-term and long-term disability
• 401(k) with company match
• Paid time off
• Employee discount programs
• A people-first environment where teamwork and respect guide every day

Ready to Step Into a Role With Purpose?

If you want to join a company where your service, reliability, and teamwork directly impact contractor success, we would love to meet you. Apply today and help shape the customer experience at Tropic Supply.

Tropic Supply, Inc. is an Equal Opportunity Employer and Drug-Free Workplace.