Job Description

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Join the Pros!

Responsible of directing the work of the counter sales and pick up counter team. Coordinating the work according to technical knowledge required to solve a customer’s enquiry and solves the most intricate problems. Ensuring that the transactions are done according to company policies and procedures.

What’s in it for you?

• Regular business hours Monday to Friday

• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.

• Career development and training opportunities

• Life insurance, disability and wellness program

• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution

• Paid vacation and sick time and day off on your birthday!

• Bonus programs that include annual performance and profit sharing

• Employee discounts on top brands of plumbing and HVAC/R products

• Education reimbursement for employees

• Employee referral program

• Safety shoe reimbursement

What you will do

• Direct supervisory responsibilities are applicable. Acts as a functional leader.

• Administers workflow and prepares work schedules of team members in such a way that work flow meets customer service standards

• Uses appropriate means to optimize the efficiency of the resources available;

• Assesses the full requirements of the job and/or customer expectations and needs

• Ensures stock availability as scheduled.

• Completes the order process which includes offering pricing terms according to established margins; souring of additional products; and generating sales orders.

• Responsible for preparing order quotes on urgent contracting jobs.

• Offers product expertise to customers.

• Performs necessary product research in catalogues and on internet.

• Offers alternative stock or non-stock items depending on specifications.

• Processes orders to completion and verifies with a generated computer ticket to ensure acceptance of the order.

• Confirms details of delivery according to scheduled times and commitment dates. Verifies all items are available for the customer as scheduled and obtains stocking information off the system to determine causes for discrepancies. Notifies Sales Representative or the Purchasing department of low stock or errors in the inventory count.

• Performs tasks and procedures as outlined by the branch manager

• Handles customer escalation communication
  

What you will bring

• Minimum of 3 years related supervisory experience.

• Industry experience is an asset

• Dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

• Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.

• Knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.