Job Description

The Counter Sales Representative plays a crucial role in delivering our mission and achieving our goals. In this role, you will be responsible for greeting customers and taking orders of HVAC products and supplies, assisting customers with warranty returns and credits, as well as handling customer inquiries regarding products and/or services. You should provide friendly and efficient service to ensure maximum customer satisfaction. The inside sales representative should make sure the customer receives the correct products in the correct quantity at the correct time so they can keep members of our community comfortable in their homes and workplaces.Typical duties for the Counter Sales Representative include but are not limited to:

• Prepare quote orders for customers
• Prepare invoice orders taken via telephone, fax, or over the counter
• Process sales by credit card, cash, or checks and verifying customers are authorized company personnel
• Issue credits for items returned according to company policy
• Assist warehouse personnel in pulling and preparing sold products using automated machinery for assistance
• Assist, troubleshoot and/or research customers’ inquiries regarding products and/or services
• Perform cycle counting and/or daily deposits according to branch schedule
• Maintain general appearance of branch showroom, warehouse and grounds
• Ensure that each customer leaves the store satisfied

Performance Expectations

• 60 orders per day
• 250 lines per day

Skills

• Ability to provide exceptional customer service
• Good verbal, written, and conflict resolution skills
• Ability to operate warehouse machinery
• Must be able to lift 50 lbs without machinery or assistance.
• Ability to sit for several hours at a time
• Basic mathematics skills (add, divide, multiply and subtract units of measure)

Educational Requirements and/or Experience Required

A high school diploma or equivalent and at least 6 months of customer service, sales, and/or HVAC experience is preferred. Basic level understanding of air conditioning and heating knowledge. Excellent interpersonal and communication skills and a neat personal appearance.