Job Description

We Are Bosch.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry.

Let’s grow together, enjoy more, and inspire each other. Work #LikeABosch

• Reinvent yourself: At Bosch, you will evolve.
• Discover new directions: At Bosch, you will find your place.
• Balance your life: At Bosch, your job matches your lifestyle.
• Celebrate success: At Bosch, we celebrate you.
• Be yourself: At Bosch, we value values.
• Shape tomorrow: At Bosch, you change lives.

This position is responsible for being a part of a team that Provides Excellent Customer Service while engaging with walk-In customers, taking customer orders over the phone or through email, looking up parts and supplies and quoting/invoicing orders.  At times this position is responsible for assisting with other duties such as data entry, warranty support and shipping/receiving or related warehouse duties.

How you will do it

• Communicate daily with customers via e-mail, phone & face-to-face interaction.

• Enter customer orders promptly with high accuracy.

• Promote and support sales promotions.

• Collaborate with regional sales force and other field staff to deliver premier customer service.

• Research and resolve customer issues by providing unique solutions and opportunities as well as providing customer assistance in locating and identifying replacement parts.

• Provide same day responses to scheduled dates and backorder status of product.

• Research and process credit and return requests.

• Performs daily maintenance to customer orders to ensure timely delivery based on customer demand.

• Support customers in processing warranty paperwork.

• Work closely with other vital departments such as credit, billing, shipping, purchasing, technical service, marketing, etc.

• Assist in warehouse when needed for shipping & receiving when volume is high.

• Other tasks may be assigned by management.

Qualifications

What we look for

Required Qualification: 

• High School diploma or equivalent combined education and experience.

• Excellent customer service skills.

• Ability to work effectively in a high-volume fast-paced environment.

• Able to Multi-task effectively while prioritizing daily workflow

• Proficiency in a Windows operating environment, including email and Microsoft Office software.

• Strong interpersonal skills and decision-making abilities.

• Strong conflict resolution skills.

• Regular Attendance & Punctuality are vital to succeed.

• Be willing to become forklift certified.

Additional Information

Preferred Skills:

• 5+ years in customer service.

• HVAC knowledge a plus.

• Forklift experience a plus (Will Train)

All your information will be kept confidential according to EEO guidelines.