Job Description

As a Counter Sales Associate, you will serve as the first point of contact for customers seeking heavy-duty vehicle parts. You will provide expert advice, recommend products, and offer solutions to meet customer needs. Your role will focus on building strong relationships with customers, supporting sales goals, and ensuring a seamless customer experience both in-person and over the phone.

Core Functions

• Customer Service
• Parts Sales and Business Development
• Parts Identification and Product Expertise
• Order Processing and Inventory Support

Competencies and Qualifications

• High school diploma or equivalent; relevant industry certifications or technical training a plus.
• Previous experience in sales, customer service, or counter sales, preferably in the heavy-duty vehicle or automotive parts industry.
• Strong communication skills, both verbal and written.
• Ability to develop product knowledge quickly and apply it to customer interactions.
• Familiarity with point-of-sale systems, such as Karmak or similar.
• Ability to work independently and as part of a team.
• Positive attitude, strong problem-solving skills, and customer-focused approach.
• Detail-oriented with strong organizational skills.

Physical Requirements

• Ability to stand and walk for extended periods.
• Lift and carry parts up to 50 lbs (or more with assistance).
• Frequent bending, crouching, and reaching to access parts.
• Manual dexterity for operating point-of-sale system and handling small parts.
• Occasional climbing (e.g., ladders or step stools) to reach high shelves.
• Ability to work in both office and warehouse environments, with exposure to varying temperatures, noise, and dust.
• Physical stamina to remain active throughout the workday.
• Use of personal protective equipment (PPE) in the warehouse, as required.

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