Job Description

Title: Counter Sales Associate

Reports to: Branch Manager

Established in 1986, AC Pro is a fast-growing heating and air conditioning distributor. A family-owned business with locations in California, Arizona, and Nevada, we provide products and solutions to heating and air conditioning contractors. Our company culture is built around providing an incomparable experience for our customers, creating a safe and enjoyable work environment for our associates, and using technology to improve efficiency and provide customers with products and services that are second to none.

Counter Sales Associates Provides excellent customer services by handling all sales functions and order processing for counter customers in a prompt, courteous and professional manner.

Responsibilities:

• Delivers premier, front line customer service by greeting, providing information, answering questions and/or offering assistance to customers, vendors and general public.
• Responds to and provides customers with timely and accurate information regarding products and their applications.
• Initiates customer sales orders and receives and processes warranties and credit returns.
• Determines product required by customer and suggests alternatives and/or additional items related to customer orders.
• Selects appropriate product from stock if needed.
• Follow up on billing issues, received payment and obtain credit information.
• Maintains, manages and updates all customer related database systems in a timely, accurate manner.
• Maintains counter displays in an orderly and attractive manner.
• Assist with and help resolve customer complaints.
• Develops, builds and expands customer base through providing quality customer service.
• Facilitates promotional activities to enhance branch sales.
• Observes and recommends changes that could provide a better experience for customers.
• Keep abreast of new information and industry standards by attending product and sales training workshops.

• Ensures standards set forth by the company are maintained at all times.
• Special projects as assigned by management.

Skill Requirements:

• Excellent verbal and written communication skills that demonstrate ability to provide clear and concision information and provide excellent customer service.
• Good computer proficiency.
• Maintain a positive and professional demeanor as a trusted AC Pro representative.
• Organizational skills; able to plan time and work effort effectively with attention to details.
• Analytical and problem-solving skills; able to identify critical situations and use good judgment to respond in a timely manner.

Education and/or Experience Requirements

• High School Diploma or GED
• 3 Years experience with HVAC products.

As a member of our team, you will enjoy:

• Competitive pay
• Medical & Dental: PPO options
• Vision Plan
• Company-Paid Life Insurance
• Health Flex Spending Account (FSA)
• 401(k) Retirement Plan
• Weekly pay periods (every Friday)
• Employee Assistance Program (EAP)
• Vacation & Sick Pay
• Paid Holidays
• Veteran’s day off with pay for associates who served in the military

Schedule: Morning shift

Pay Range: $24.00 - $28.00

All candidates are required to pass a pre-employment drug screen following an offer of employment, as well as provide documentation of eligibility to work in the U.S.

Equal Opportunity Employer / Veterans encouraged to apply