The ROLE
As a Counter Manager, you’ll be the driving force behind your counter’s performance — leading your team to deliver inspiring, tailored service while building long-term customer loyalty.
You’ll combine commercial leadership with hands-on beauty expertise, creating an environment where customers feel seen, supported, and excited to return.
We have several Counter Manager Opportunities at locations such as Hay Street Mall, Carousel and Claremont Quarter.
Lead, coach and motivate a team to deliver results and exceptional service
Bring luxury beauty to life through product expertise, demonstrations and storytelling
Drive counter performance through sales strategy, clienteling and KPI accountability
Build and grow a loyal base of returning clients through genuine connection
Create unforgettable customer experiences — every interaction, every time
Maintain counter presentation standards in line with premium brand expectations
Proven experience as a Counter Manager / Senior Beauty Consultant / Team Leader (beauty or luxury retail)
A strong service mindset with a passion for customer experience
Confidence leading a team and driving performance through coaching
Experience in consultative selling, treatments or makeup application (highly regarded)
Ability to thrive in a fast-paced environment where no two days are the same
Flexibility to work retail hours including late nights and weekends
Passion for representing David Jones and world-class brands (e.g. Chanel, Dior, La Mer)
Beauty Therapy / Makeup Artistry qualifications are desirable but not essential for all counters.
Competitive salary package + incentives
Generous staff discounts across David Jones
Ongoing training & development with global luxury brands
A supportive, inclusive and flexible culture
Clear pathways for growth within Australia’s most iconic retailer
Work with a business committed to sustainability and responsible retail practices
A WORK180 endorsed employer — supporting workplace flexibility, inclusion and wellbeing
Quick Apply: Submit your CV + a few key questions
Chat Interview (20–25 mins): Share your experience and values alignment
Video Interview: A short video question to showcase your personality
Face-to-Face Meet: Meet the hiring leader and explore team fit
Since 1838, David Jones has been Australia’s destination for fashion, lifestyle and luxury — delivering experiences Like No Other Today, our purpose remains clear: to inspire customers through service, innovation and a thriving workplace culture.
We’re proud to be an equal opportunity employer and are committed to inclusion and belonging. If you have any support or access requirements, please let us know during your application so we can assist you throughout the recruitment process.
Since 1838, David Jones’ limitless quest for innovation and progress established the brand to be Australia’s original influencer in fashion & lifestyle. Having revolutionised the way Australians shop, David Jones’ creation of a social centre inspired and created lasting memories for past, present and future generations. Trusted by the world’s most exclusive brands, today David Jones champions excellence to inspire new boundaries whilst embracing its responsibility to be a voice of change for the community, climate and culture like no other.
With a vision to be the destination that inspires with experiences and services like no other, David Jones offers customers a luxury curated offering of products and services from a collection of Australian and international brands in fashion, beauty, food, technology, and homewares.
Our culture is one where our people Thrive and built on the foundations of being Customer Obsessed, Inclusive, Empowered and Innovative.
We are Customer Obsessed; curious about our customer and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect. We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions. We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.
