Job Description

Position: Counter & Customer Service

Job Summary:

We are currently seeking a highly motivated and customer-oriented individual to join our team as a Counter & Customer Service representative. The ideal candidate will be responsible for handling all cash transactions, providing excellent customer service, and assisting with various tasks in the store.

Duties & Responsibilities:

• Greet customers and provide professional, efficient service
• Ensure accurate cash reconciliation and daily transaction record
• Handle customer requests and complaints and follow up on their resolution
• Coordinate with branches, warehouse, accounting, logistics and service teams.
• Follow up on customer orders, deliveries, returns and service requests
• Maintain accurate customer and transaction records
• Accept and process customer payments, ensuring prices and quantities are accurate and receipts are issued for every transaction.
• Process refunds, exchanges, and returned goods in accordance with company procedures
• Handle credit facilities and related customer transactions while ensuring proper documentation and compliance with company policies
• Follow up on customer deliveries, ensuring goods are delivered according to the agreed schedule and address
• Follow up on clients service status
• Monitor monthly requirements for branch supplies and place orders as needed
• Support colleagues across branches or departments whenever required
• Perform other duties as assigned by the branch manager

Qualifications:

• High school diploma or equivalent
• Previous experience in cashiering, customer service, or retail operations
• Strong communication and interpersonal skills
• Excellent customer service skills
• good numerical and organizational skills wit high attention to detail
• Good computer and system skills
• Attention to detail and ability to multitask
• Must be able to work flexible hours

-Ability to work in a fast paced environment