Job Description

Counter Analyst

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

The Counter Analyst function is the first input filter for the requests of our clients/producers, providing support and experience in the branches and movements requested, in issuance and quotation. This position has the responsibility of analyzing and assigning issuance or quote requests that are received via email, applying the existing checklists for receiving work orders and complying with the policies and procedures established for the protection of information.

About the role

What you need to know:

The primary purpose is to analyze, according to the established policies, the requests received via email and assign the issuance or quotation procedures, as applicable, reporting any deviation as an OFAC alert. Must comply with the process of safeguarding in the tool designed for this, the document that supports the entry of the applications as well as the formal response to the applicant of the procedure entered.

Determinate whether the applications are accepted or declined according to the existing policies for it, as well as document the formal rejection of issuance or quotation.

If necessary, must segment the workloads.

Your contribution at AIG

The employee must be able to enter an average of 900 requests per month

Duties and Responsibilities

1. Functional Responsibilities:

Analyze requests for issuance or quotation, complying with the policies and procedures established by the company

Maintain accurate system data and documentation by collecting, recording, and analyzing information.

Requires contact with other areas of the company such as underwriting, claims, issuance or sales

Provide quality service and attention since the main contact is with agents / clients

Respond as far as possible, incoming inquiries in accordance with company policies and procedures, within the limits of the area

2. Accountabilities:

The position must respond in a timely manner, being totally clear in case of any rejection. They must carefully review the documentation received and must keep the mailboxes within the SLA, paying special attention to the priorities set and special businesses to avoid leaving the SLA. They must maintain close and continuous communication with the areas involved in the process.

3. Leadership Skills

Empathy ability to understand customer needs and concerns.

Excellent communication skills, both written and verbal.

Ability to manage complaints effectively.

Ability to prioritize workload and diary management.

Ability to collaborate and communicate effectively with different work teams.

4 Technical Skills and Expertise

Management of computer equipment in general, and Microsoft Office tools, preferably Outlook and Excel

Management and control of electronic files

What we’re looking for:

Ability to communicating and receiving information clearly.

Ability to analyze data and situations and make appropriate decisions

Ability to anticipate customer needs and constantly seek enhance business value.

Ability to adapt and work in the face of new situations, individuals and groups.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com

Functional Area:

UW - UnderwritingAIG SEGUROS MEXICO S.A. DE C.V.