Job Description

Job Location: Tex Tubbs Taco Palace - Madison, WI 53704
Position Type: Full-Time/Part-Time
Salary Range: $20.00 - $27.00 Hourly

Job Shift: Second
Job Category: Restaurant - Food ServicePosition Title: Counter
Status: Non-Exempt/Hourly

Compensation: With tips, averages $20 - $27/hour
Availability: Must include nights and weekends
Benefits package including:
- Medical, Dental, Vision, and Disability Insurance with Employer Contribution
- 401(k) Retirement Plan with Employer Match
- Paid Time Off
- Wellness Benefits
- And Much More (Head here for a full list)
About Position:
The primary role of a Counter employee is to efficiently take customer orders, process payments, and handle orders both in the restaurant and through various online ordering platforms. Additionally, this position involves greeting and seating guests, as well as assisting with the packaging, labeling, and preparation of to-go and carryout orders.
Key Responsibilities:
- Greet guests warmly and create a positive first impression
- Seat guests efficiently and manage guest flow during busy periods
- Take customer orders accurately at the counter and over the phone
- Enter and manage orders through the POS system
- Process payments, including cash, credit/debit cards, and digital payments
- Handle orders from third-party online ordering and delivery platforms
- Coordinate with kitchen staff to ensure timely and accurate order fulfillment
- Package to-go and delivery orders neatly and correctly
- Maintain a clean, organized, and stocked counter and front-of-house area
- Answer guest questions regarding menu items, ingredients, and promotions
- Resolve minor guest concerns professionally and escalate when needed
- Follow all food safety, cash-handling, and company policies
Job Requirements:
- Ability to interact with customers and colleagues in a friendly and welcoming manner to provide exceptional customer service.
- Ability to stand for extended periods and work at a fast pace, particularly during busy shifts.
- Dedication to effective teamwork, collaborating harmoniously with colleagues to ensure efficient service.
- Maintain a positive outlook and contribute to a positive work environment.
Our Promise & Culture:
- Extending freedom and autonomy to our restaurant leaderships teams
- Allowing flexible scheduling that both fits the needs of our managers and fulfills the needs of our restaurants
- Offering continued education opportunities and tuition reimbursement to our managers
- Providing opportunities for advancement and career growth
- Directly supporting the administrative functions of our restaurants
Food Fight Restaurant Group is an ambitious collection of professionals who are constantly focused on the growth and improvement of our teams. We are a passionate and dedicated group of hospitality leaders looking to work with like-minded professionals who want to grow both their restaurants and their careers, and we mean it. 100% of our executive leadership team started their Food Fight careers in an entry level role. Our focus is to create a collaborative culture for our restaurant leadership and minimize the most common stressors the restaurant industry is known for by:
- Extending freedom and autonomy to our restaurant leaderships teams
- Allowing flexible scheduling that both fits the needs of our managers and fulfills the needs of our restaurants
- Offering continued education opportunities and tuition reimbursement to our managers
- Providing opportunities for advancement and career growth
- Directly supporting the administrative functions of our restaurants
Apply Today:
- If our culture and team sound like something you’d like to be a part of, apply today.