Job Description

• Responsible to ensure that the highest levels of customer service are afforded to all customers, both internal and external.
• Responsible for performing the collection and count of soft drop for slot machines.
• Accurately count slot drop and reconcile paperwork to the system reports for cash and gaming voucher transactions.
• Responsible for operating cash counting equipment; Complete all necessary paperwork.
• Comply with all cash handling procedures and the Internal Controls specific to the Count Room.

• Other duties as assigned.

• Must be 21 years of age or older.

• Proficient in English verbal and written with the ability to read, general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write simple reports, and correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Requires a high school diploma or GED plus a combination of equivalent working experience and education and knowledge, skills, and abilities to work with personal computers, gaming devices, safety equipment, etc. Must have a strong mathematical ability, the ability to work in a physical demanding area as well as be familiar with a high volume and fast paced environment. Previous cash handling experience preferred.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Must have an outgoing, energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests.
• Flexible with working various shifts, weekends, holidays, and long hours if applicable. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.
• Responsible for fostering a fun environment, being gracious to all guests and co-workers, and for promoting a positive influence in the community and participating in company- sponsored events. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff.

ADDITIONAL REQUIREMENTS

• Must be able regularly push/pull or lift up to 10 pounds and occasionally push/pull or lift up to 25 pounds.
• Specific vision abilities such as close vision, distance vision, color vision, depth perception, peripheral vision, and ability to adjust focus.
• Regularly required to stand up to 8 hours, walk, use hands to finger, handles, or feel and talk or hear. reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and talk or hear. Occasionally required to sit and taste or smell.
• Must be able to obtain and maintain a license from the Indiana Gaming Commission. Will require access to all general areas of the gaming facility, the cage/main bank areas, slot areas, and secure count room areas of the facility, and may regularly access daily receipts of cash and audit information.
• Ability to work in an environment where you are exposed to secondary smoke, frequently exposed to moving mechanical parts, occasionally exposed to outside weather conditions, and the noise level in the working environment is usually high.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.