Job Description

Reports To: Program Supervisor

Program: Residential Services/Treatment Apartment Program

Location: White Plains, NY (mobile)

Hours Per Week: 37.5 hours (Monday, Tuesday, Wednesday, Thursday & Saturday, 1:30 pm-10:00 pm)

FLSA Status: Full-time, Non-exempt

Salary Range: $22/hr - $23/hr

Join Us! Join us at Greater Mental Health of New York, where our mission is to promote mental wellness through advocacy, community education, and direct services. We empower individuals and families on their unique journeys to recovery, honoring their rights to self-determination, choice, and collaboration. With evidence-based practices and a focus on trauma-responsive care, our dedicated team provides comprehensive services to thousands and fosters independence and resilience within our community. If you're passionate about making a difference in mental health and creating brighter futures for individuals and families throughout the Lower Hudson Valley region, apply today!

Benefits Summary

• Retirement: 403(b)-with employer contribution after 1 year of service
• Flexible Work Arrangements: subject to business needs, including hybrid options.
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off-15 days per year
• Paid sick time-12 days per year
• Employer paid Holidays-11 days per year
• Professional Development: Opportunities for advancement, training programs, and support for certifications and continuing education.
• Additional Perks: Free EAP services and employee discounts (travel, hotels, movie tickets, theme parks, services, electronics, auto, shopping, and more)!
• Gym reimbursement through employer's medical insurance carrier.
• Public Service Loan Forgiveness (PSLF): qualifying employer

Summary Description: The Apartment Counselor is responsible for providing support, restorative services, and skill training to adults recovering from mental illness who live in community-based scattered site treatment apartments. Apartment Counselors work independently under the direction and supervision of the Program Supervisor.

Responsibilities:

• Provide support, restorative services, and skills training to culturally diverse adults recovering from mental illness in community-based scattered site treatment apartments.
• Develop service plans
• Counsel residents in the development of the necessary skills required for decision-making
• Symptom management
• Complete all required documentation in a timely manner.
• Assist residents in community integration and recovery, support residents in recovery processes.
• Provide transportation for residents with agency vehicle when necessary
• Additional duties as assigned.

Competencies:

• Recovery-Oriented Practice—Strong understanding of mental health recovery principles and a strength-based approach to support.
• Independence Coaching--Ability to coach clients on independent living skills while balancing safety and autonomy.
• Community Integration--Knowledge of local resources and supports to help clients build connections and self-sufficiency.
• Crisis Management--Skilled in de-escalation techniques and intervening in behavioral or psychiatric crises appropriately.
• Cultural Humility--Respects and integrates the cultural perspectives of clients into their care plans.
• Documentation & Compliance--Maintains accurate, timely, and clinically relevant records of client interactions.
• Collaboration & Communication--Works effectively with interdisciplinary teams and communicates client needs and updates clearly.

Key Performance Indicators (KPIs):

• ISP Goal Progress Rate--Percentage of client goals met as defined in Individual Service Plans within specified review periods.
• Client Housing Retention--Number/percentage of clients maintaining stable housing over a 6 to 12 month period.
• Crisis Intervention Outcomes--Number of crises de-escalated without hospitalization or emergency service involvement.
• Daily Living Skills Improvement--Documented growth in client independence in ADLs (Activities of Daily Living) and IADLs (Instrumental Activities of Daily Living).
• Medication Adherence Monitoring--Frequency and accuracy of support provided to ensure medication routines are followed.
• Visit Compliance Rate--Percentage of scheduled home visits completed per week/month.
• Documentation Timeliness--Progress notes and service documentation submitted within 24–48 hours of service delivery.
• Client Satisfaction Ratings--Scores from periodic client satisfaction surveys related to counselor support and program quality.

Requirements:

• HS diploma; Bachelor’s degree preferred.
• Minimum of 3 years’ experience working with adults who have been diagnosed with a mental illness.
• Ability to independently provide services.
• Experience working with diverse populations.
• Must have a valid Driver’s License and a driving record that is satisfactory to our insurance carrier.
• Must maintain current New York State Defensive Driving certification.
• Due to the nature of the program, must have the ability to be flexible with working hours.
• Must have access to a vehicle and willingness to use it for agency business.
• Must maintain pre-employment clearances by applicable regulatory clearances as required.
• Must be legally eligible to work in the United States without sponsorship.

Special Considerations: Hours per week, reporting structure and location are subject to change per program needs.

Mandated Reporter: This is a mandated reporter position. The NYS Justice Center legislation defines anyone who has regular and substantial contact with any person with special needs as a “custodian” under the law and, therefore, a mandated reporter. You can be held liable by both the civil and criminal legal systems for intentionally failing to make a report.

Greater Mental Health of New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Greater Mental Health of New York is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact the Human Resources Department.