Job Description

Job Title: SAIL Case Manager

**This position is fully remote and able to be supported from any location. However, candidates must be available to work during the below specified timeframe, regardless of their location.**

Super Region West: 7:00AM-5:00PM PT

The Navy’s Sailor Assistance and Intercept for Life (SAIL) program was designed to allow for command support and involvement throughout a Sailor’s recovery following a suicide-related incident to optimize successful reintegration and to ensure mission readiness.Through a series of voluntary caring client contacts with SAIL Case Managers, SAIL monitors a Sailor’s healing progress by using evidence-based tools at various stages of his/her recovery. SAIL may also increase a Sailor’s compliance with existing treatment through monitoring and command support while empowering the Sailor to strengthen their coping skills and build resilience. SAIL provides rapid-assistance clinical case management services addressing risk management, care coordination and reintegration assistance for Sailors identified during the period of highest risk after an event involving suicidal thoughts or behaviors.

SAIL Case Managers shall telework full-time, from contractor approved locations, but must be physically located within the local commuting area of a miliary installation for the purpose of CAC issuance. SAIL case managers may be asked to provide surge support to other regions virtually, and in times of crisis may be required to travel to provide clinical support to clients on site.

Essential Duties and Responsibilities

• Receive Command and non-Command referrals and make an introductory contact to referred Sailors to provide information about the SAIL program.

• Provide an initial clinical assessment and ongoing risk assessments using the Columbia Suicide Severity Risk Scale (C-SSRS). Provide ongoing safety planning using the Veterans Affairs Safety Plan.

• Collaborate closely with Sailor’s Command providing routine updates regardingsailor risk, safety, and progress in their recovery in accordance with the DoDI 6490.08.

• Provide clinical case management to Sailors enrolled in SAIL per published protocols and procedures. Ensure enrolled Sailors are connected to behavioral health providers and other supportive resources, as indicated, throughout SAIL engagement.

• Ensure Command referral information for Sailors who decline or who cannot be contacted is documented in the FFSMIS SAIL Record System. At the conclusion of SAIL services, alert command that SAIL services are ending and advise on procedures if the Sailor’s risk of suicide related behavior returns.

• Report suspected child abuse and domestic abuse/violence to the local civilian authorities and the Family Advocacy Representative IAW Navy and state requirements. For clients wanting to make a restricted domestic abuse report, provide a warm handoff to the installation Family Advocacy Representative or FAP Victim Advocate. For clients wanting to make a restricted sexual assault report, provide a warm handoff to the installation Sexual Assault Response Coordinator or SAPR Victim Advocate.

• Ensure Sailors receive an initial evaluation by Military Treatment Facility/Emergency Department qualified staff after suicide related behavior or ideation in accordance with local emergency response procedures and in coordination with the Sailor’s command.

• Collaborate with Sailors behavioral health treatment provider(s), and other service providers upon receipt of release of information from the Sailor.

• Participate in site/regional quarterly quality assurance procedures to ensure that allSAIL services provided are safe and of good quality.

• Document and maintain current records in the FFSMIS SAIL Record System for allSAIL contacts, assessments, and case management services provided IAW Navy requirements.

• Ability to intervene in crisis situations, using sound professional judgment, ethical practice and common sense. Maintain SAIL case documentation IAW all applicable policies, laws and instructions.

Required Qualifications

• Master’s degree in counseling accredited by the Council for Accreditation of Counseling and Related Educational Programs OR a Master’s degree in Social Work accredited by the Council on Social Work Education OR a Master’s degree in Marriage and Family Therapy accredited by the Commission on Accreditation of Marriage and Family Therapy Education OR a Doctoral degree in clinical or counseling psychology PLUS a one-year clinical internship accredited by the American Psychological Association.

• Current, valid and unrestricted clinical license or certification from a state or U.S. territory authorizing independent clinical practice in the fields of professional counseling, clinical social work, marriage and family therapy or clinical/counseling psychology- LCSW (Licensed Clinical Social Worker), LMFT (Licensed Marriage and Family Therapist), LCP (Licensed Clinical Psychologist/ Licensed PhD in Psychology), LPC (Licensed Professional Counselor), LCPC (Licensed Certified Professional Counselor), LMHC (Licensed Mental Health Counselor). Each SAIL Case Manager must maintain current clinical credentials and privileges throughout their assignment.

• A minimum of two years- of full-time, post-master’s supervised clinical experience.

• SAIL Case Managers must meet or exceed the requirements for Tier II clinical practitioners.

• SAIL Case Managers must meet the standards of professional and ethical conduct prescribed by their particular discipline or licensing board and demonstrate current clinical competence through at least periodic, direct service clinical experience during the 2 years preceding hire.

• 2+ years’ experience providing case management to clinical clients.

• 1+ year experience providing clinical services on a telehealth platform.

• Minimum of 6 months experience with managing crises with suicidal clients and implementing safety plans.

• Minimum of 6 months experience assessing suicidality risk.

• Knowledge of standard documentation requirements for clinical services.

• Ability to work and thrive in a high stress, fast-paced environment.

• Strong organizational and time management skills.

• Ability to work effectively with diverse racial, ethnic, and socioeconomic backgrounds.

• Proficiency in oral and written communication skills.

• Knowledge of Microsoft Office Suite software and skilled in the use of office software.

• Must have a dedicated professional workspace that that provides a secure, private environment suitable for telehealth clinical services and is free of distractions or personal commitments during the workday.

• Must be physically located within a reasonable commuting distance of a military installation.

• Must be able to work core business hours of the assigned area of responsibility.

• Must be able to flex hours in times of surge or crisis.

Preferred Qualifications

• Live local to the assigned area of responsibility

• Knowledge of the difficulties of adjusting to general life stresses as well as those resulting from the requirements of military life.

• Experience providing short-term counseling to those within the military community.

• Knowledge of available military and community referral resources.

• Ability to effectively communicate directly with Command Leadership (Commanding Officer, Executive Officer, Command Master Chief).

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Uses computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have a dedicated professional workspace that that provides a secure, private environment suitable for telehealth clinical services and staff supervision and is free of distractions or personal commitments during the work day.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Compensation is based on geographic location and experience. Wages are available upon request.

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