Job Description

• Manages caseload of properties of transferred employees. Ensures compliance with contract guidelines including timeframes, equity disbursements, and marketing standards.

• Initiates or receives contact with transferred employee. Provides advice and guidance on home sale process and types of services to be provided.

• Conducts a thorough needs assessment at the onset of the transfer process to establish the transferee's specific requirements. Works with the transferee and/or family to ensure all needs are understood and met throughout the move process.

• Proactively provides continuing advice and support to both the client and transferee, maintaining regular contact throughout the relocation period. Provides direction to the transferee including entitlement counseling, work flow administration, home marketing and home finding support, appraisal and inspection evaluation, supplier coordination, etc.

• Monitors progress and activity of retained agent during listing period, ensuring compliance with appropriate guidelines and regulations. Ensures all documentation, including Broker Marketing Analyses, inspections, and appraisals are submitted and in order within prescribed timeframes.

• Serves as the liaison between transferred employee and agent; maintains consistent communication and provides updates as needed. Mediates issues or disputes and provides resolution of issues as necessary.

• Reviews property appraisals ensuring price assessments are consistent with contractual guidelines. Orders additional appraisals as warranted.

• Reviews home inspections and determines repair work or upgrades required on property to expedite purchase and to insure future marketability. Verifies satisfactory completion of repairs before home purchase.

• Reviews home title summary, making sure there are no outstanding liens, levies or other issues that may hinder transfer or sale of property. Works with title company representatives and transferred employee to resolve issues.

• Negotiates purchase price of home with transferred employee. Assists transferred employee in negotiating offers to potential buyers, ensuring transferee receives maximum value. Ratifies purchase contract with transferred employee and agent. Manages amended sale of home to available buyer ensuring prompt closing.

• Transfers property to Inventory Management as necessary for follow-up and future sale.

• Coordinates activity of Relocation Coordinator, ensuring consistent customer service. Assumes primary role in the development of Assistant, providing guidance and training, enhancing Assistant's capability and expertise.

• Provides transferred employee recommended agents and/or service providers to provide home purchase, temporary housing or rental property assistance in new location. Monitors activity of agent to ensure quality service. Provides additional assistance to transferred employee as necessary.

• Maintains appropriate files, documentation and correspondence.

• Provides recommendations for process improvement and customer service enhancements as needed.

• Performs other duties as assigned.

• High school diploma or GED
• Associate or bachelor's degree preferred
• Three (3) years of experience in relocation or real estate.
• Previous customer service experience focused on high-volume telephone contact strongly preferred
• Knowledge of employee relocation, mortgage lending or banking
• Understanding of real estate contracts
• Bilingual skills (English and Spanish) preferred
• Strong customer service skills
• Proficiency in Microsoft Office suite of products
• Strong oral and written communications skills
• Ability to multitask in a fast-paced environment
• Strong analytical and problem solving skills
• Strong attention to detail