Job Description

Info-Tech Research Group empowers companies with unbiased and actionable research to help CIOs and IT leaders make strategic and informed decisions, save money and time, and de-risk implementation and delivery.

Counsellors are a core element of our premium member service. Each Counsellor is an experienced IT leader who combines their skills and experience with Info-Tech Research Group’s best-practice research, blueprints and subject matter expert services, to support IT leaders in delivering outstanding results and value to their organizations.

Counsellors advise on topics including strategy, transformation, governance, operating model, program and project delivery, multi-vendor environments, data driven organizations, and technology and business alignment. Within the Education sector, this includes supporting K-12 and higher education institutions navigating sector-specific governance, funding, and technology challenges. The services also include leadership, professional development and networking.

This role includes some hands-on work including facilitation of round tables and events, delivery of on-site work for clients, and supporting regional conferences.

Key Responsibilities

• Provide advisory and coaching services to clients in the small and medium segments within the Education sector, including a minimum of one meeting per client per month. Meetings are face to face and via Teams virtual meetings
• Develop customized delivery plans and service deliverables aligned to clients’ strategic outcomes and initiatives
• Work collaboratively with other members of account delivery teams, including Account Directors and Client Success Managers to develop account plans and deliver to client objectives
• Host and support clients at events
• Facilitate peer interactions and networking for clients
• Support pre-sales and growth activities
• Support ITRG events through facilitating round tables, leading special interest groups and supporting regional conferences
• Contribute through all stages of the research life cycle, including ideation, review and quality assurance
• Embrace Info-Tech Research Group’s culture of continuous learning by participating in on-going self and industry development activities

Key Selection Criteria

• Possess a minimum of 15 years professional IT or consulting experience (or a combination of both)
• Demonstrated experience working within the Education sector (K-12, higher education, or education-adjacent organizations)
• Strong leadership presence and business acumen
• Demonstrable experience in an independent contributor role, with the ability to collaborate, mentor and work with less tenured team members
• The ability to build and maintain relationships at the senior executive level
• The ability to communicate effectively with executives and board members
• Strong problem-solving skills
• Strong organization and time management skills
• The ability to work across multiple accounts and clients simultaneously
• Well-developed communication skills, with the ability to convey complex information in a way that it is easily understood by the audience
• Experience in facilitating and/or presenting to large groups
• Ability to travel to clients in the Europe region
• Proven experience in a client service environment
• Current knowledge of key IT trends including cloud, AI, multi-vendor outsourcing
• Bilingual proficiency in French, Spanish or German is good to have to support our diverse client base across North America and globally
• Coaching qualifications (nice to have not essential)
  
  

Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.

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