Job Description

Helio Health, one of Central NY’s premier behavioral healthcare providers, is seeking a dependable and detail-oriented Counselor Aide. This Counselor Aide role works full-time with the Child and Adolescent Outpatient Clinic supporting the clinic-based and school-based teams by assisting with caseload management, tracking documentation and compliance deadlines, coordinating communications, and completing administrative tasks that promote efficient clinic operations.

This is a primarily administrative role with minimal client and family interaction and no direct clinical care responsibilities. The Counselor Aide serves as an organizational resource for the clinical team, helping to manage records and providing logistical support to enable the counselors to focus on delivering quality services to children, adolescents, and their families.

This position is based out of the main outpatient clinic location and is an in-person role, with limited to no remote work opportunities. This position is vital in supporting the program’s success and allows for many long-term career paths!

Schedule: Monday - Friday, Day shift

In addition to Helio Health’s comprehensive benefits package, this position is eligible for a Sign-On incentive up to $1,500!

Pay rate: $19-$21 per hour

Responsibilities

• Support counselors with caseload management, outreach and engagement efforts, data input and tracking, and administrative follow-up tasks.
• Prepare and send communications to counselors, clients, and families via mail and email.
• Maintain accurate records, databases, and electronic documentation systems.
• Assist with scheduling, coordination, and other administrative functions as needed.
• Monitor and report outstanding tasks to support compliance and workflow efficiency.
• Perform additional clerical and administrative duties that support the counselors and overall clinic operations.
• Maintain confidentiality and adhere to all agency policies, procedures, and HIPAA requirements.
• Participates in program administrative and clinical committees as assigned.
• Represents the agency to the community.

Qualifications

• High School Diploma/GED required.
• Customer service and/or human services experience preferred.
• Valid NYS Driver’s License, based on service settings.

Our Comprehensive Employee Benefits Package Includes:

• Health insurance including dental and vision for employees and families.
• Paid Vacation and Sick leave - No Waiting Period for accruals.
• Paid holidays, including a floating birthday holiday.
• 401(k) plan with up to 5% company match.
• Company paid short-term disability insurance.
• Company sponsored life insurance.
• Employee Assistance Program (EAP).

Helio Health provides equal opportunity to all employees and applicants for employment, without regard to race, creed, color, sex (including pregnancy, gender identity and sexual orientation), parental status, religion, national origin, citizenship, status as a victim of domestic violence, age, military or veteran status, handicap or disability, family medical history or predisposing genetic characteristics or carrier status, marital status, family status, political affiliation, felony conviction record, status as a victim of a crime, or status as an employee who has complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit, or any other categories, status or activity protected by federal, state or local law.

Salary and hourly compensation ranges are provided in accordance with NYS law and are based on Helio Health's good faith belief of what is accurate at the time of posting. Salary and hourly compensation offers are based on candidate's education level and experience relevant to the position and also take into account information provided by the hiring manager and program.