Job Description

Mandarin Oriental, Desaru Coast is looking for a Counsellor, Kids Club to join our Sports & Leisure Department.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Desaru Coast is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in Mandarin Oriental, Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About the job

The Kids Counsellor is responsible for the well-being of the participating children /teen by providing highly personalized efficient and responsive service during operating hours of the kid’s club.

Whenever required he/she responsible for the supervision and well-being of children age 0-11 years of age that are assigned to her care. The Counsellor is she must be able to engage children in simple activities for the time period and provide highly personalized and professional service.

She must also communicate clearly and effectively with parents and gain their confidence while being the temporary guardian of their child She will facilitate all the activities/ programs introduced by Management and Kids Assistant Manager. Duties also include supervising, directing, assisting and ensuring the cleanliness and maintenance of the Kids Club / Tribe and its surroundings

As Counsellor, Kids Club you will be responsible for the following duties:

• To be present at arrivals and departures to greet the children
• Welcomes, greets and assists guests with any request, enquiries and directions.
• Ensures all necessary Welcome/invitation letters/cards, Introduction letters and complimentary arrivals kits are always available and ready at appropriate times, according to Kids Standard Operation procedures.
• Ensures that Standard Operation Procedures for all activities and excursions are exercised and practiced at all times.
• Ensures all necessary registrations forms/ activity waivers are ready at the reception and filled up properly by the parents or guardian.
• Actively promote and encourage the participation of guest in all activities and events.
• Ensure all SOP’s, Risk Assessments, policies and Procedures and Health guidelines are followed accordingly.
• Facilitates and co-coordinates all beach and non-beach activities, programmers, excursions on or off the island.
• Constantly develops new activities and ideas to conduct activities better and in a more exciting approach
• Assists with preparing and organizing all Kids / Tribe activities as needed as well as Resort sponsored activities, in conjunction with Recreation, such as Family Fitness Challenge, Easter and Festive
• Ensures to update all the kids / Tribe profile pertaining to their preferences, medical conditions/ allergies etc.
• Looks after the guests, who need special attention with utmost care, accuracy and tolerance
• Ensures that Kids club/ Tribe and compound are neat and tidy at all times.
• Ensures that all Kids club/ Tribe areas, within the assigned section, are kept clean and tidy at all times.
• Is responsible for inventory of all the items in the Kids Club.
• Informs the Assistant Manager/ Supervisor if the daily supplies need to be ordered
• Issue job requisition/ orders and repair and maintenance of outlet
• Shows initiative, suggests new services and anticipates guests needs and discuss with the Assistant Manager.
• Reports feedback to Assistant Manager on likes and dislikes of kids with regards to the activities and programs implemented.
• Always communicates customer complaints and compliments to the Kids Assistant Manager.
• To have a good working relationship with the whole team.
• To obtain a buggy license.
• Complete other duties assigned by the Operations Manager

As Counsellor, Kids Club, we expect from you:

Educational Background

• Childcare & Education graduate with recent and relevant Experience is an advantage
• Minimum of 1 year in a similar role is required

Skills

• Excellent communication skills
• Flexibility and multi- tasking skills
• Ability to work well independently as well as part of the team

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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