Job Description

WE ARE HIRING!

Position Title: Counseling Officer

Department: Admissions and Financial Support (AdFS)

Employment Type: Full-time

Help us reimagine the 21st-century University.

We are Fulbright University Vietnam (“Fulbright”), Vietnam’s first independent, not-for-profit, liberal arts university. We are an expanding international team of educational innovators, with deep roots in Vietnam, strong political and financial backing, and connections to educational institutions around the world. Importantly, Fulbright is committed to serving Vietnamese society through rigorous research and responsible civic engagement.

We seek outstanding faculty and professional staff to join our growing team. Fulbright’s team thrives on a passion for educating the next generation of Vietnamese leaders equipped with the skills to tackle global challenges. We are creative, adaptive, determined with a good sense of humor.

If you want to see Vietnam’s youth meet their greatest potential, join us! Our flagship campus will be located in Saigon Hi-Tech Park, in Ho Chi Minh City (previously District 9). Until phase 1 of campus construction is completed in Fall 2027, we are located at Crescent Plaza, Tan My, Ho Chi Minh City (previously District 7).

About the role

We are seeking a Counseling Officer to support Fulbright’s undergraduate admissions team through a combination of sales counseling, data and administrative support, and event logistics coordination. This role plays a key part in strengthening the team’s day-to-day capacity — backing up lead outreach, keeping admissions data accurate and organized, and ensuring admissions events run smoothly.

This role is expected to work collaboratively with colleagues on the admissions and financial support team, as well as colleagues from other teams such as recruitment, communications, and academics.

To better understand our work at the Office of Admissions and Financial Support, please refer to this page https://admissions.fulbright.edu.vn/.

Reporting Lines

Solid reports to: Counseling and Customer Journey Manager

Dotted-line reports to: N/A

List by title positions which report directly to this position: N/A

Roles and Responsibilities

The roles and responsibilities of the Counseling Officer include but is not limited to:

1. Sales & Admissions Counseling

• Support the counseling team by placing follow-up calls to qualified leads during periods of high volume or capacity gaps, ensuring timely and consistent outreach across the admissions funnel (Raw Lead through Deposit App).
• Consult on Fulbright and its programs, entry requirements, and admissions processes for prospective students and parents, guiding them toward opening and completing their application files.
• Accurately update and maintain lead and applicant status in the CRM system at each stage of the admissions funnel, ensuring data supports the wider team’s follow-up and conversion efforts.
• Coordinate with the assigned Counseling Officer for each lead to ensure a smooth handover and consistent messaging throughout the student’s journey.

1. Data, Admin & Presale Support

• Process, clean, and maintain lead and applicant data across the CRM (Salesforce) system, ensuring accuracy, completeness, and timely status updates throughout the admissions funnel.
• Handle presale administrative tasks such as verifying and segmenting lead lists, checking contact information, and preparing outreach lists to support the counseling team’s daily workflows.
• Prepare regular reports and dashboards on lead status, data quality, and admin workflows to support team tracking and decision-making.
• Support the counseling team with general administrative tasks, including document preparation, filing, and coordination of application-related paperwork.
• Support the administrative of offline and online admissions events, including venue and materials arrangement, registration list management, and on-site coordination.
• Coordinate with internal teams and external vendors as needed to ensure smooth event set-up, execution, and tear-down.
• Assist with post-event administrative tasks, including compiling attendee data, updating lead records, and supporting the team’s post-event follow-up efforts.

As a member of the Admissions and Financial Support team, the Counseling Officer will support the team and the mission of Fulbright, not only through their own work contributions, but through supporting other teams as needed.

Other duties:

Contributing to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the services of the department; helping others accomplish related job results as and where needed; and perform other duties as assigned.

Qualifications

What we look for

• Education: Bachelor’s degree in any discipline with passion for education.
• Experience: Above 2 years of experience in a similar role is preferable but not required.
• Knowledge, Skills and Abilities:

o Strong alignment with Fulbright’s mission and a passion for working with students

o Excellent Vietnamese and English communication skills (both verbal and written), especially the ability to communicate effectively with students and families

o Ability to learn about students holistically and assess them fairly, using a variety of traditional and innovative assessment methods

o Willingness to travel extensively and to collaboratively and flexibly

o Strong organizational skills and attention to detail, with the ability to manage data accuracy and multiple administrative tasks simultaneously

o Comfortable working with CRM systems and basic data tools (e.g., spreadsheets) to track, update, and report on information accurately

o Ability to work flexibly across sales, administrative, and event-support tasks, adapting priorities as team needs evolve

o Value and commit to integrity and confidentiality.

What we offer

• Opportunity to join a passionate team who shares the belief in the transformative power of education and values the unique opportunity to create a new university.
• Opportunity to participate in public talks, workshops, seminars, as well as other enriching activities at Fulbright.
• A dynamic, innovative, and professional work environment.
• Intensive English-speaking environment.
• Competitive salary and high-end insurance schemes for employees and direct family members.
• Professional development opportunities.
• Flexible work arrangement options.

Application Instructions

How to Apply

• To see all job listings, please visit our list of vacancies: https://fulbright.edu.vn/join-us/
• All applications must include evidence that addresses the mandatory requirements.
• Fulbright University Vietnam employs Interfolio to manage the application process.
• Need help? Please visit Interfolio Product Help: https://product-help.interfolio.com/m/27438 or contact Talent Acquisition team at: jobs@fulbright.edu.vn

Organizational Accountabilities

FUV is committed to the health, safety and wellbeing of its staff members. FUV and its staff members must comply with a range of Vietnamese legal and regulatory requirements, including foreign investment & business, import & export, contracts & commerce, banking, finance & foreign exchange, labor, taxation, land & premises, environment, and immigration. FUV expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.

FUV is an Equal Opportunity Employer and committed to foster a campus community that recognizes the value of all persons regardless of age, disability, ethnicity, gender expression and identity, national origin, race, religion, sexual orientation, or socio-economic background. Please visit this page for our statement on Diversity: https://fulbright.edu.vn/statement-of-diversity/

Equal Employment Opportunity Statement

Fulbright University Vietnam is an equal opportunity employer that is committed to diversity and inclusion. All eligible candidates are encouraged to apply, regardless of race, gender, or sexual orientation.