Job Description

THIS IS A NON-CIVIL SERVICE POSITION

CITY OF BALTIMORE,

BALTIMORE CITY COUNCIL, DISTRICT

COUNCIL ASSISTANT

SALARY RANGE: $51,085 - $83,263

STARING SALARY: $51,085

HOURS: This is a full-time salaried position with a flexible schedule based on the operational needs of the District 12 Office and community engagement activities. The selected candidate will be required to attend monthly evening community meetings. Work hours may be adjusted to accommodate these evening commitments.

BENEFITS

The City of Baltimore offers a generous and competitive benefits package. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

OF POSITION

The District 12 Constituent and Community Services Liaison serves as the primary point of contact for constituent services, leading efforts to address and resolve constituent inquiries, concerns, and service requests in a timely and effective manner. This role acts as the principal liaison between the Councilmember and a broad range of stakeholders, including residents, community organizations, neighborhood associations, and City agency representatives, fostering strong partnerships and ensuring responsive government services.

As an official representative of the District 12 Office, the Liaison attends community meetings, civic events, and stakeholder engagements on behalf of the Councilmember when appropriate, strengthening the office's visibility and community presence. The position also supports the office's communications strategy and team by distributing timely updates and important information to community partners and stakeholders, as well as capturing photos and videos of the Councilmember at public events and meetings to support outreach and public engagement initiatives.

SUPERVISION

Supervision Received:
Works under the general supervision of the Council Technician.

Supervision Exercised:
This position does not include supervisory responsibilities.

ESSENTIAL FUNCTIONS

• Serve as the lead for constituent services by responding to, tracking, and resolving constituent inquiries, concerns, and service requests in a timely and effective manner.
• Act as the primary liaison between the Councilmember and key stakeholders, including constituents, city agency liaisons, community organizations, and neighborhood leaders.
• Coordinate and support special projects and initiatives, including collaborating with interns and volunteers as assigned.
• Support the office’s communications team and outreach efforts by distributing time-sensitive information to community organizations and stakeholders, as well as capturing photographs and videos of the Councilmember at meetings, events, and community engagements.
• Conduct site visits to neighborhoods and areas of concern to assess conditions, document issues, and provide accurate information to support the Council Office’s response and advocacy efforts.
• Constituent services (responding to and resolving complaints and inquiries)
• Serving as a liaison between the Councilmember and stakeholders (constituents, agencies, community leaders)
• Representing the Councilmember at meetings, hearings, and community events
• Conducting legislative and policy research
• Coordinating or supporting projects, including work with interns or volunteers
• Monitoring or supporting office budget and expense tracking
• Recommending or supporting policy and administrative initiatives

EDUCATION AND EXPERIENCE REQUIREMENTS

Graduation from an accredited high school or possession of a GED certificate.

EXPERIENCE

A bachelor’s degree is highly preferred, although three (3) years of experience in community service work, program coordination, or a related field can be considered.

EQUIVALENCY

An equivalent combination of education and experience may be considered.

EDUCATION ACCREDITATION

LICENSE, REGISTRATION AND CERTIFICATE REQUIREMENTS

N/A.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Knowledge of administrative principles and practices
• Knowledge of the organization and functions of legislative bodies

Skills and Abilities:

• Ability to build and maintain effective relationships with diverse stakeholders
• Ability to represent the Councilmember in public settings
• Ability to investigate and resolve constituent concerns
• Ability to manage confidential information
• Strong written and verbal communication skills
• Ability to support coordination and daily operations of a Council office

BACKGROUND CHECK

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed.

Financial Disclosure:

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

ABOUT THE CITY COUNCIL

The City Council is the City's legislative body, with the power to enact all ordinances and resolutions. City Council members are elected from fourteen districts, and the President is elected at large, by all voters of the City. The fifteen City Council members, along with the Mayor, act only by ordinance, resolution, or motion. They adopt and may alter the annual budget and confirm the Mayor's appointments. The City Council is responsible for the appropriation and issuance of bonds. The City Council determines its own rules of procedure, and its meetings are open to the public. City Council members are elected every four years. They are elected to geographic districts of roughly the same proportion of population.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Requests for accommodations should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER