Job Description

Contact Centre Team Leader

Join a leading company where your growth is a priority and your impact is recognised.

On behalf of our client, Manpower is seeking a motivated Contact Centre Team Leader to join a well-established organisation that invests in your development and career progression. This is a great opportunity to grow your leadership skills while gaining valuable experience in a fast-paced environment.

Key Responsibilities:

• Lead and support a team of contact centre agents
• Monitor performance and ensure targets are met
• Handle customer escalations professionally
• Provide coaching and ongoing feedback
• Manage schedules and daily operations
• Analyse results and support team improvement

Requirements:

• 2–3 years’ call centre experience
• Team leadership experience is an advantage
• Strong communication and problem-solving skills
• Good knowledge of Microsoft Office
• Ability to work under pressure

Apply today with Manpower and take the next step in your career.