Job Description

Customer Contact Agent

Location: Malta | Be part of a reputable, growing organisation

Looking to start or grow your career in an international environment? Join a leading global assistance and insurance company where you’ll make a real difference helping customers worldwide during critical moments.

We’re expanding our team and looking for Customer Contact Agents who are passionate about helping people and delivering outstanding service.

• Gain exposure to international clients and real-life assistance cases
• Develop your career in customer service, insurance, and operations
• Work in a dynamic, supportive, and multicultural team
• Continuous training and growth opportunities

What You’ll Do

• Act as the first point of contact for customers abroad needing assistance
• Handle calls, emails, and chats in a professional and empathetic manner
• Open and manage cases within internal systems
• Provide guidance on procedures and policy coverage
• Collaborate with internal teams to ensure quick and effective resolutions

What We’re Looking For

• Strong customer-focused mindset
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced, team-oriented environment
• Good computer literacy

Language Requirements:

• Fluent English (essential)
• PLUS one of the following:
  • Arabic & French
  • French
  • Italian