Job Description

ABOUT L’ERMITAGE BEVERLY HILLS

L’Ermitage Beverly Hills has been a sanctuary of elegance and discretion since 1975. An exclusive Five-Star, AAA Five Diamond, Two Michelin Keys property, we are committed to delivering world-class hospitality in an intimate and refined environment. Every team member contributes to the timeless experience that defines L’Ermitage and is committed to offering travelers excellence in hospitality.

As a Server at Costa Covo, restaurant and bar, you play an integral role in creating an exceptional dining experience through gracious, attentive, and personalized service that reflects the luxury and sophistication of L’Ermitage Beverly Hills. Your knowledge of the menu, attention to detail, and intuitive approach to hospitality allow you to anticipate guest needs and create meaningful interactions. With warmth, professionalism, and genuine care, you help craft memorable moments and set the tone for an unforgettable experience.

JOB SUMMARY:

• Greet, direct, seat guests, and take food and beverage orders. Place orders into Point of Sale system for preparation. Deliver food and beverages to guests, check for satisfaction and ensure guests have everything they need, present check for payment, and process payment.
• Have a strong knowledge of food menu, beverage, wine, beer, and alcohol offerings, with ability to make suggestions/pairings to guests and communicate daily specials and specialty menus to guests. And ability to make coffee, tea, and espressos.
• Knowledge of table and seat numbers at all times.
• Set up dining areas according to standard based on service periods, as well as exterior dining spaces seasonally.
• Move tables and chairs as needed to set up dining room according to standard.
• Be perceptive, proactive, and engaging. Anticipate your guest’s needs. Personalize the guest experience when possible; remember your guest and their requests.
• Operate efficiently and calmly throughout peak service times and high stress situations. Seek assistance from leadership when needed to ensure guest satisfaction.
• Seek ways to elevate service at each touchpoint. Up-sell where possible. Engage to increase return guests. Consider added F&B/service for VIPs and special occasions. Encourage positive online reviews.
• Follow all credit card processing and cash handing policies. Responsible for all payments of service and goods, and any cash collected. Complete shift check out and cash drops with lead/manager. Follow all tip/service charge distribution policies.
• Complete all assigned side work task lists to include but not limited to polishing glassware and flatware, folding napkins, preparing bread and coffee, re-stocking stations, deep cleaning tasks, taking out trash, bagging/removal of soiled linens, stocking printer paper, etc.
• Complete all pre-service tasks to include but not limited to filling of ice bins, cutting fruit for garnishes, stocking service refrigerators with cream, milk, and water, refilling of salt, pepper, sugars, coffee, and espresso.
• Perform continuous cleaning of dining areas and workspaces including clearing tables of dirty glass/tableware and bringing to appropriate dish areas/bar areas, wipe and sanitizing tables, sweep and mopping floors, wiping down chairs and booths, wiping tray stands, menus, and other service area organization.
• Practice conscious knowledge of food allergies and safety in preparation. Communicate allergy concerns to guests and appropriate team members.
• Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up. Communicate any elevated complaints that could not be resolved to Food & Beverage management.
• Demonstrate a team-focused attitude and encourage teamwork and collaboration.
• Communicate inventory needs to appropriate manager.
• Understand and practice safe serving practices as they relate to alcohol service, such as recognizing intoxication and refusing service to a guest. Consult Food & Beverage Management when support is needed.
• Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
• Attend meetings and training sessions as required.
• Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.
• Perform other duties and responsibilities as assigned by management to support departmental and operational needs.

ESSENTIAL FUNCTIONS OF THE JOB:

• Ability to remain standing for up to 8 hours.
• Ability to remain in a standing or walking position for 90% of shift, given moderate rest breaks.
• Ability to walk the property, move up and down stairs regularly.
• Ability to move quickly based on guest needs.
• Ability to regularly move and lift up to 50 lbs.
• Ability to use repetitive manual dexterity, such as writing, typing in orders, polishing, rolling silverware.
• Ability to bend, kneel, stretch, and reach frequently, including above head, and repetitively during a shift.
• Ability to visibly survey property areas clearly.
• Ability to view a digital computer/tablet screen.
• Ability to communicate and exchange information effectively, often in a public/group setting.
• Ability to read, write, speak, and understand English.
• Ability to complete a satisfactory background check
• Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner
• Flexible schedule - Willing and able to work shift duties that may include weekdays, weekends, mornings, nights, and holidays.

TECHNOLOGY AND EQUIPMENT USED:

• Point of Sale Software / Credit Card Processor (Micros)
• Reservations Software and iPad tablet
• Multi-line Phone System
• Microsoft Office, including Outlook and Teams
• Time Keeping & Payroll Software
• Scheduling Software
• Cleaning Chemicals & Tools (mop/bucket, broom, vacuum, sanitizer bucket)
• CO2 Soda Fountain System
• Refrigeration/Freezer Systems
• Automatic Dishwasher

WORKING ENVIRONMENT:

• Work will primarily take place in a hotel resort and restaurant environment, in both guest-facing and employee back of house areas.
• Some seasonal exterior work with exposure to extreme temperatures and weather conditions.
• Group and solo work.
• Exposure to various hazardous chemicals, to be used only as instructed.

KEY SKILLS & EXPERIENCE REQUIRED:

• 1+ year professional serving experience in a high-volume restaurant setting.
• High School diploma/GED.
• Strong beverage knowledge with understanding of cocktail recipes, spirits, wine, and beer.
• Able to complete a satisfactory background check.
• Available and willing to work flexible hours based on business needs including weekdays and weekends.
• Demonstrates strong communication, organizational, and problem-solving skills.
• Expresses sincere enthusiasm for the role and passion for food and beverage.
• Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality.
• Ability to use standard software applications and hotel systems.
• Knowledge of Food & Beverage and operational procedures beneficial.

Rate of Pay: $21.50/hour + Tips

No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

L’Ermitage participates in the Department of Homeland Security's E-Verify Program to verify the employment eligibility of all newly hired employees.

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