Job Description

MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality.

MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.

MediCard is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy:

The Billing Lead is responsible for overseeing the day-to-day operations of the billing process within the Department. This role ensures that all invoices are accurate, delivered on time, and compliant with company policies and regulatory requirements and maintaining positive relationships with HMO partners. The Billing Lead will collaborate closely with other department, manage the billing team, and support the Head of Billing & Collections in meeting the department’s strategic goals.DUTIES & RESPONSIBILITIES
1. Billing Operations Management
• Oversee and manage the entire billing cycle from invoice generation to payment receipt.
• Ensure accuracy and completeness of billing data in the system.
• Address and resolve and billing discrepancies in a timely manner.
• Monitor and enforce compliance with company policies, industry regulations, and contractual terms.
2. Team Leadership and Development
• Supervise, mentor, and guide the billing team members, including assigning tasks and conducting performance evaluations.
• Identify training needs and support professional development for team members.
• Ensure the team adheres to established processes and meets productivity targets.
Process Improvement
• Continuously review and improve billing processes to enhance efficiency and accuracy.
• Implement automation tools where applicable to streamline operations.
• Collaborate with IT and other departments to enhance billing software and systems.
3. Collaboration and Communication
• Work closely with the collections team to ensure timely follow-up on unpaid invoices.
• Collaborate with sales, customer service, and finance teams to address any customer queries or issues related to billing.
• Provide regular updates and reports to the AVP on billing metrics, key performance indicators, and team performance.
4. Reporting and Analytics
• Prepare and analyze billing reports to monitor the performance of the billing function.
• Provide insights on revenue trends, billing errors, and areas needing improvement.
• Support the AVP with financial forecasting and budget planning related to billing activities.
5. Compliance and Audit
• Ensure that all billing processes are compliant with internal policies and external regulations.
• Prepare for and support internal and external audits, including gathering necessary documentation and ensuring accurate records.
6. Customer Relationship Management
• Address escalated billing-related inquiries or disputes with customers.
• Foster positive relationships with customers through timely communication and resolution of billing issues.

MINIMUM QUALIFICATIONS
• Bachelor’s degree in finance, accounting, or a related field
• 5+ years of experience in billing and collections, with at least 2 years in a supervisory or lead role
• Strong knowledge of billing software and systems
• Excellent analytical, problem-solving, and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in MS Office, especially Excel

At MediCard, we believe that diversity and inclusion are essential to fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents.

Our inclusive hiring practices ensure that we attract, hire, and retain the best talent from all backgrounds. We strive to provide equal opportunities for all candidates and promote a culture of respect, fairness, and transparency. We are dedicated to continuously improving our processes and policies to eliminate biases and barriers, ensuring that every employee has the support and resources they need to thrive.

MediCard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join MediCard Now!

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